bill freda

I started recently having the same problem as everyone else. I can receive,
but not send, e-mails. My IP is charter communications. When I go through
charter mail I can send e-mails with no problem. I can also send e-mails
through a separate e-mail account with Yahoo. So I don't think the problem
is with my computer (Acer) or with charter. But the error message I get is
"An unknown error has occurred. Subject 'Re: Monday, August 6' Account:
'POP.charter.net', Server: SMTP, Server Response: '421 Service not available,
Port 25, Secure (SSL): No, Server Error: 421, Error Number 0x800CCC67"
So before I do anything more (like uninstalling Norton) does anyone have any
suggestions for what might correct this specific problem? Thank you.
Bill Freda

"Brian" wrote:

> My problem was resolved simply by. going to "Tools" then "Accounts" then
> double click on the account in question. Click on "Advanced" and right under
> "Outgoing Mail (SMTP)" where it says "This server requires a secure
> connection" make sure that box isn't checked. I have Vista and this fixed my
> problem. I don't know if it matters but I use Road Runner (Time Warner). Hope
> this helps.