Gary,
Thanks for the info. No, I am not using a laptop. It is a desktop at my
home. Before I uninstall Norton, should I contact my IP about changing the
Port 25 or is that possible? As you can tell, I'm not really that computer
savy. Thanks for your help.
Bill Freda
"Gary VanderMolen" wrote:
> First of all, everyone is not having the same problem.
> In fact, very few get Server Error 421.
>
> Are you using a laptop away from home when you get that error?
>
> If not, the only logical culprit is Norton antivirus. Uninstall it, and
> replace with a more compatible antivirus like the free Avast:
> http://www.avast.com/eng/avast_4_home.html
>
> Gary VanderMolen
>
> "bill freda" <billfreda@discussions.microsoft.com> wrote in message news:E894DC40-0CB8-44C6-BA10-B4413972BD7E@microsoft.com...
> >I started recently having the same problem as everyone else. I can receive,
> > but not send, e-mails. My IP is charter communications. When I go through
> > charter mail I can send e-mails with no problem. I can also send e-mails
> > through a separate e-mail account with Yahoo. So I don't think the problem
> > is with my computer (Acer) or with charter. But the error message I get is
> > "An unknown error has occurred. Subject 'Re: Monday, August 6' Account:
> > 'POP.charter.net', Server: SMTP, Server Response: '421 Service not available,
> > Port 25, Secure (SSL): No, Server Error: 421, Error Number 0x800CCC67"
> > So before I do anything more (like uninstalling Norton) does anyone have any
> > suggestions for what might correct this specific problem? Thank you.
> > Bill Freda
> >
> > "Brian" wrote:
> >
> >> My problem was resolved simply by. going to "Tools" then "Accounts" then
> >> double click on the account in question. Click on "Advanced" and right under
> >> "Outgoing Mail (SMTP)" where it says "This server requires a secure
> >> connection" make sure that box isn't checked. I have Vista and this fixed my
> >> problem. I don't know if it matters but I use Road Runner (Time Warner). Hope
> >> this helps.
>
>
>