If you only use your ISP account from home, port 25 will work fine.
No need to change it.
Gary VanderMolen
"bill freda" <billfreda@discussions.microsoft.com> wrote in message news:0D5C903E-57D8-4331-BED6-EC976BDE88E6@microsoft.com...
> Gary,
> Thanks for the info. No, I am not using a laptop. It is a desktop at my
> home. Before I uninstall Norton, should I contact my IP about changing the
> Port 25 or is that possible? As you can tell, I'm not really that computer
> savy. Thanks for your help.
> Bill Freda
>
> "Gary VanderMolen" wrote:
>
>> First of all, everyone is not having the same problem.
>> In fact, very few get Server Error 421.
>>
>> Are you using a laptop away from home when you get that error?
>>
>> If not, the only logical culprit is Norton antivirus. Uninstall it, and
>> replace with a more compatible antivirus like the free Avast:
>> http://www.avast.com/eng/avast_4_home.html
>>
>> Gary VanderMolen
>>
>> "bill freda" <billfreda@discussions.microsoft.com> wrote in message news:E894DC40-0CB8-44C6-BA10-B4413972BD7E@microsoft.com...
>> >I started recently having the same problem as everyone else. I can receive,
>> > but not send, e-mails. My IP is charter communications. When I go through
>> > charter mail I can send e-mails with no problem. I can also send e-mails
>> > through a separate e-mail account with Yahoo. So I don't think the problem
>> > is with my computer (Acer) or with charter. But the error message I get is
>> > "An unknown error has occurred. Subject 'Re: Monday, August 6' Account:
>> > 'POP.charter.net', Server: SMTP, Server Response: '421 Service not available,
>> > Port 25, Secure (SSL): No, Server Error: 421, Error Number 0x800CCC67"
>> > So before I do anything more (like uninstalling Norton) does anyone have any
>> > suggestions for what might correct this specific problem? Thank you.
>> > Bill Freda
>> >
>> > "Brian" wrote:
>> >
>> >> My problem was resolved simply by. going to "Tools" then "Accounts" then
>> >> double click on the account in question. Click on "Advanced" and right under
>> >> "Outgoing Mail (SMTP)" where it says "This server requires a secure
>> >> connection" make sure that box isn't checked. I have Vista and this fixed my
>> >> problem. I don't know if it matters but I use Road Runner (Time Warner). Hope
>> >> this helps.
>>
>>
>>