peter c.a.hawkins

when the box pops up click on web help.Go to f.a.q. scroll down to your
problem and apply the answer.

"Q.S." wrote:

> Hi, I have the same problem and still cannot figure out what I am supposed to
> do. I am not sure if I am supposed to download another Media Player program
> for Vista. Please help.
>
> "peter c.a.hawkins" wrote:
>
> > OK.sorted i found the answer in the troubleshooting page.
> >
> > "peter c.a.hawkins" wrote:
> >
> > > I have just reinstalled vista home premium and now in wmp11 none of the songs
> > > or video which comes with the player will work.
> > > i get the pop up box stating:-cannot play the file,might not support the
> > > file type or the codec used to compress it.
> > > Help someone please.!!!!