Thank you for your response even though it was not what I wanted to hear. I
have an upgraded version of Norton which is supposed to be fully compatible
with Vista. I think it is very irresponsible of Microsoft to expect Vista
users to choose between security and a fully operating mail system.
"Gary VanderMolen" wrote:
> This is the most prevalent Windows Mail problem that has
> been reported here since Vista was released.
> The most likely cause is running a non-compatible antivirus.
> Windows Mail is not compatible with most McAfee or Norton
> security programs. Those will need to be uninstalled.
> Disabling the antivirus program is not sufficient.
> Replace with a more compatible antivirus like the free Avast:
> http://www.avast.com/eng/avast_4_home.html
>
> As far as the damage that is already done, the best solution for
> now is to ignore that undeletable email unless it's in the outbox.
> Hopefully Microsoft will come out with a patch eventually.
> At this time there are no Microsoft-approved fixes for Windows
> Mail problems.
>
> If after uninstalling your antivirus (and rebooting), you still are
> unhappy with Windows Mail, try upgrading to Windows Live Mail:
> http://get.live.com/betas/maildesktop_betas
>
> Gary VanderMolen
>
> "Jean Jester" <JeanJester@discussions.microsoft.com> wrote in message news:8DE7A702-207C-4902-A1B9-D955D8B877DF@microsoft.com...
> > An email has appeared in my inbox which I cannot delete, move, forward or
> > read. I have preview off and temporarily turned off virus protection. I
> > have tried marking as unread, and all remedies suggested except deleting the
> > entire windowsmail storage folder which I do not wish to do. I am unable to
> > open mail strorage folder after a search. Something seems to block me from
> > opening it. It begins to open then aborts. Can you tell me how to delete
> > this problem email. It is from listserv@aaii.com. I am running Vista
> > business.
>
>
>