"Jean Jester" <JeanJester@discussions.microsoft.com> wrote in message
news:CA1E3398-8B6C-4A97-9AD1-2A800B7407E9@microsoft.com...
> Thank you for your response even though it was not what I wanted to hear.
> I
> have an upgraded version of Norton which is supposed to be fully
> compatible
> with Vista. I think it is very irresponsible of Microsoft to expect Vista
> users to choose between security and a fully operating mail system.
That is a false dilemma.
You shouldn't hold M$ responsible for Nortons poor product.
Avast and AVG have perfectly adequate free alternatives..
>
> "Gary VanderMolen" wrote:
>
>> This is the most prevalent Windows Mail problem that has
>> been reported here since Vista was released.
>> The most likely cause is running a non-compatible antivirus.
>> Windows Mail is not compatible with most McAfee or Norton
>> security programs. Those will need to be uninstalled.
>> Disabling the antivirus program is not sufficient.
>> Replace with a more compatible antivirus like the free Avast:
>> http://www.avast.com/eng/avast_4_home.html
>>
>> As far as the damage that is already done, the best solution for
>> now is to ignore that undeletable email unless it's in the outbox.
>> Hopefully Microsoft will come out with a patch eventually.
>> At this time there are no Microsoft-approved fixes for Windows
>> Mail problems.
>>
>> If after uninstalling your antivirus (and rebooting), you still are
>> unhappy with Windows Mail, try upgrading to Windows Live Mail:
>> http://get.live.com/betas/maildesktop_betas
>>
>> Gary VanderMolen
>>
>> "Jean Jester" <JeanJester@discussions.microsoft.com> wrote in message
>> news:8DE7A702-207C-4902-A1B9-D955D8B877DF@microsoft.com...
>> > An email has appeared in my inbox which I cannot delete, move, forward
>> > or
>> > read. I have preview off and temporarily turned off virus protection.
>> > I
>> > have tried marking as unread, and all remedies suggested except
>> > deleting the
>> > entire windowsmail storage folder which I do not wish to do. I am
>> > unable to
>> > open mail strorage folder after a search. Something seems to block me
>> > from
>> > opening it. It begins to open then aborts. Can you tell me how to
>> > delete
>> > this problem email. It is from listserv@aaii.com. I am running Vista
>> > business.
>>
>>
>>