helpherb

I agree 100%. Alan Morris at Microsoft has been doing HP's work for them; he
sent me a fix that solved the problem and maybe he will check in here and
help out with your printer(s). It's a bit of a nuisance to install but it
does work (actually, my Officejet 7310 will not print in manual duplex mode
after the fix, only the auto mode, but I can work around this by selecting
individual pages to print if needed and I almost always want auto duplexing).

At any rate, I believe HP is well aware of the problem and their response is
nonexistent. It's exactly the same as if they sold all of these printers
without a duplexor while claiming that a duplexor is included and that would
never be tolerated. But it's tolerated in the software because customers
have been trained that software bugs are to be expected. This will likely
continue until someone finally files a class-action suit that costs enough
millions to get HP's attention. Until that happens, I will just vote with my
next printer purchase and with inputs to anyone who asks: HP sucks.

Herb

"Alistair Doran [1009382]" wrote:

> Despite installing several HP drivers updates HP still have not fix their
> bug when printing in duplex. Every time I try to print a document in "side
> to side" format it prints it in head to toe format and even with trying many
> different configurations there still seems to be no way around it apart from
> manual.
>
> This bug/issue has been around for over 18 months now really is about time
> someone in either HP or Microsoft to sorted it out.
>
> Having search the internet it seems that many people on many different HP
> models are having the same issue. In fact one guy has stated that if HP
> don't sort it out ASAP he is taking his printer back and buying a cannon
> which does work okay.
>
> Can someone please help! On going HP get responsibility and stop blaming
> Microsoft. On my work printer (laser) I was originally using an XP driver
> which was working fine, I then upgraded to the official Vista drivers and
> hit the same problem!!
>
> Alistair Doran
>
>