Luc

I have been running into the same problem but, unfortunately, in my case
there must be another cause as Haute Secure is not installed on my PC. It has
become a pretty annoying problem: besides getting the error message when
booting up, it turns out that Diskeeper can no longer do a boot-time
defragmentation because it doesn't have direct access, no doubt because of
the same reason. To make matters worse, when trying to do a backup using
Vista's backup module, I get a message there's a problem with my C-drive
(brand-new, by the way, although that doesn't exclude a problem of course),
kindly requesting to run chkdsk... that doesn't work.

There are a few suggestions on the Microsoft sites to solve the problem but
most apply to OSs prior to Vista. The only one that sounds most plausible for
Vista is that a 3rd party virus checker or disk monitor tool are blocking
access to the volume. Disabling an antivirus program doesn't sound like a
healthy decision, though, except to test if this is the cause of the problem.
But then, I have been using Norton AV (Corporate Edition 10.2) before, on
Vista, without running into this problem. Possibly, just possibly, it could
be that after installing and un-installing ZoneAlarm firewall (free version,
v7.1, Vista-ready) and a trial version of Norton Internet Security as
possible alternatives to Vista's built-in firewall, there are still some
leftovers in the registry (although I searched through the registry and
deleted the one ZoneAlarm leftover that I could find).

Prior to doing a clean install and hope for the best, I was wondering if
anyone has had similar problems after having installed ZoneAlarm or Norton IS?

--
Luc


"Rick Rogers" wrote:

> Great feedback, Conley. Thanks!
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Conley" <Conley@discussions.microsoft.com> wrote in message
> news:A4F66338-ED9E-4846-A44A-1EB12C27617C@microsoft.com...
> >I finally discovered that the source of my problems with chkdsk and
> >Diskeeper
> > was a program called Haute Secure. I had thought that it was a toolbar or
> > BHO that would do nothing if IE was not open and would not in any event
> > dig
> > deep into the OS like an antivirus program. I tried every possible
> > uninstall/reinstall/version rollback on my Symantec software before I
> > grasped
> > at one last straw today and uninstalled Haute Secure. Chkdsk then ran on
> > my
> > next reboot. It turns out that that program is quite powerful and
> > involves
> > some kind of kernel-level driver.
> >
> > System Restore is still not working from within Vista Ultimate, but I
> > have,
> > at all times, been able to run System Restore and Complete PC Restore from
> > the Vista DVD.
> >
> > All of the messing around with the computer seems to have generated some
> > new
> > problems, and I may have to post some new questions on this forum in order
> > to
> > get back to where this all began.
> >
> >
> >
> > "Rick Rogers" wrote:
> >
> >> Hi Conley,
> >>
> >> Raxco, a maker of another disk utility, has this page of programs known
> >> to
> >> cause this issue. You may want to run through the list to see if any of
> >> them
> >> apply:
> >> http://www.raxco.com/support/windows...id=494&issue=3
> >>
> >> There isn't going to be a simple answer here, as under normal
> >> circumstances
> >> the disk checker utility will run fine when scheduled. What you have is
> >> some
> >> program that has altered the system and is gaining access to the drive
> >> and
> >> running prior to the disk checker, thus preventing the exclusive access
> >> it
> >> requires. Deciphering it will require some detective work, and simple
> >> removal of any offending program will not always resolve the problem as
> >> it
> >> may not undo all of the changes that the original installation made. This
> >> is
> >> particularly so if the software was not designed for Vista.
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> http://mvp.support.microsoft.com/
> >> Windows help - www.rickrogers.org
> >> My thoughts http://rick-mvp.blogspot.com
> >>
> >> "Conley" <Conley@discussions.microsoft.com> wrote in message
> >> news:6A5EE865-2655-485E-9F33-B827BDBB6B77@microsoft.com...
> >> > Rick,
> >> >
> >> > I tried this twice, with services enabled and with services disabled,
> >> > and
> >> > I
> >> > saw the same thing both times. After hitting enter at the command line
> >> > for
> >> > chkntfs /d, a new command line appeared (i.e., no text confirming
> >> > success
> >> > with resetting defaults, which may be the normal behavior). I then ran
> >> > chkdsk /r and got the same error message when it tried to run after the
> >> > reboot.
> >> >
> >> > "Rick Rogers" wrote:
> >> >
> >> >> Hi Conley,
> >> >>
> >> >> Try running chkntfs /d, then chkdsk.
> >> >>
> >> >> --
> >> >> Best of Luck,
> >> >>
> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> http://mvp.support.microsoft.com/
> >> >> Windows help - www.rickrogers.org
> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >>
> >> >> "Conley" <Conley@discussions.microsoft.com> wrote in message
> >> >> news:6BE9C169-1A1F-41A5-A037-8638922C1998@microsoft.com...
> >> >> > Per the KB article, I disabled all non-Microsoft services and
> >> >> > rebooted.
> >> >> > (There was very little there except for the antivirus program.)
> >> >> >
> >> >> > I then tried running chkdsk with various combinations of /f, /r and
> >> >> > /x,
> >> >> > and
> >> >> > I got the following results:
> >> >> >
> >> >> > /f No text screen came up
> >> >> > /r The screen with the error message re
> >> >> > "direct
> >> >> > access" came up
> >> >> > /x No text screen came up
> >> >> > /f /x No text screen came up
> >> >> > /r /x The screen with the error message re
> >> >> > "direct
> >> >> > access" came up
> >> >> >
> >> >> > Do you know of anything else that I should be looking for if the
> >> >> > problem
> >> >> > is
> >> >> > not attributable to a boot-loading third-party service or driver,
> >> >> > which
> >> >> > should have shown up on the Autoruns scan?
> >> >> >
> >> >> > Thanks for all of your time and effort.
> >> >> >
> >> >> >
> >> >> >
> >> >> > "Rick Rogers" wrote:
> >> >> >
> >> >> >> Hi,
> >> >> >>
> >> >> >> There's this: http://support.microsoft.com/kb/555484
> >> >> >>
> >> >> >> And as well some disk utilities make system changes that are not
> >> >> >> undone
> >> >> >> when
> >> >> >> they are uninstalled. You might try running chkdsk /x to force
> >> >> >> dismounting.
> >> >> >>
> >> >> >> --
> >> >> >> Best of Luck,
> >> >> >>
> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> Windows help - www.rickrogers.org
> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >>
> >> >> >> "Conley" <Conley@discussions.microsoft.com> wrote in message
> >> >> >> news:BBB2E344-1202-418C-94C4-7AFB4AAFD81A@microsoft.com...
> >> >> >> > What do you mean by "disk management software"? How does it
> >> >> >> > cause
> >> >> >> > this
> >> >> >> > issue, and how do you undo the damage?
> >> >> >> >
> >> >> >> > There was a recent update to Norton Antivirus 2007, but I have
> >> >> >> > uninstalled
> >> >> >> > the program and installed AVG Free, and I still have the same
> >> >> >> > problem.
> >> >> >> > Another possibility would be a rootkit scanner called gmer that I
> >> >> >> > tried
> >> >> >> > out
> >> >> >> > recently. After it caused my computer to freeze, I uninstalled
> >> >> >> > it.
> >> >> >> > I
> >> >> >> > have
> >> >> >> > searched the registry and the file system for any lingering
> >> >> >> > traces
> >> >> >> > of
> >> >> >> > the
> >> >> >> > program and found nothing. I have also run Autoruns, and I saw
> >> >> >> > nothing
> >> >> >> > on
> >> >> >> > the list of what was loading at start-up that struck me as
> >> >> >> > unusual.
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> > "Rick Rogers" wrote:
> >> >> >> > .
> >> >> >> >> Hi,
> >> >> >> >>
> >> >> >> >> AV programs are not the only problems, any disk management
> >> >> >> >> software
> >> >> >> >> can
> >> >> >> >> cause this issue. In addition, an update to your existing AV and
> >> >> >> >> security
> >> >> >> >> software can cause the issue (have you done any prior to this
> >> >> >> >> problem
> >> >> >> >> beginning?).
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Best of Luck,
> >> >> >> >>
> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> >> Windows help - www.rickrogers.org
> >> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >> >>
> >> >> >> >> "Conley" <Conley@discussions.microsoft.com> wrote in message
> >> >> >> >> news:AA42241E-FC9F-4AF2-B7A9-EC7EC2CE72B7@microsoft.com...
> >> >> >> >> >I have already tried disabling my antivirus progam before
> >> >> >> >> >setting
> >> >> >> >> >up
> >> >> >> >> >the
> >> >> >> >> > scan, and it made no difference - the scan would not run.
> >> >> >> >> > Besides,
> >> >> >> >> > when
> >> >> >> >> > chkdsk was working, it ran without regard to whether the
> >> >> >> >> > antivirus
> >> >> >> >> > program
> >> >> >> >> > was running.
> >> >> >> >> >
> >> >> >> >> > "Rick Rogers" wrote:
> >> >> >> >> >
> >> >> >> >> >> Hi,
> >> >> >> >> >>
> >> >> >> >> >> Do you have any boot time antivirus scanners running?
> >> >> >> >> >>
> >> >> >> >> >> --
> >> >> >> >> >> Best of Luck,
> >> >> >> >> >>
> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> >> >> Windows help - www.rickrogers.org
> >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >> >> >>
> >> >> >> >> >> "Conley" <Conley@discussions.microsoft.com> wrote in message
> >> >> >> >> >> news:AEBC244A-238C-4B42-B373-47006FFAD833@microsoft.com...
> >> >> >> >> >> > The error message comes up AFTER the scan has been
> >> >> >> >> >> > requested
> >> >> >> >> >> > and
> >> >> >> >> >> > scheduled
> >> >> >> >> >> > and the computer has been rebooted so that the scan can
> >> >> >> >> >> > run.
> >> >> >> >> >> >
> >> >> >> >> >> > "Rick Rogers" wrote:
> >> >> >> >> >> >
> >> >> >> >> >> >> Hi,
> >> >> >> >> >> >>
> >> >> >> >> >> >> Any volume in use cannot be dismounted, which is required
> >> >> >> >> >> >> for
> >> >> >> >> >> >> chkdsk
> >> >> >> >> >> >> to
> >> >> >> >> >> >> run
> >> >> >> >> >> >> a full check. Normally, one is prompted for it to be
> >> >> >> >> >> >> completed
> >> >> >> >> >> >> on
> >> >> >> >> >> >> the
> >> >> >> >> >> >> next
> >> >> >> >> >> >> reboot, does this not occur for you?
> >> >> >> >> >> >>
> >> >> >> >> >> >> --
> >> >> >> >> >> >> Best of Luck,
> >> >> >> >> >> >>
> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> >> >> >> Windows help - www.rickrogers.org
> >> >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >> >> >> >>
> >> >> >> >> >> >> "Conley" <Conley@discussions.microsoft.com> wrote in
> >> >> >> >> >> >> message
> >> >> >> >> >> >> news:51C84671-6DAC-4D37-9595-DC559753ECEE@microsoft.com...
> >> >> >> >> >> >> > The chkdsk utility will no longer run. Instead, I get
> >> >> >> >> >> >> > this
> >> >> >> >> >> >> > error
> >> >> >> >> >> >> > message:
> >> >> >> >> >> >> > "cannot open volume for direct access." I found some
> >> >> >> >> >> >> > old
> >> >> >> >> >> >> > KB
> >> >> >> >> >> >> > articles
> >> >> >> >> >> >> > indicating that this problem had come up under Windows
> >> >> >> >> >> >> > XP
> >> >> >> >> >> >> > and
> >> >> >> >> >> >> > was
> >> >> >> >> >> >> > going
> >> >> >> >> >> >> > to
> >> >> >> >> >> >> > be
> >> >> >> >> >> >> > fixed by an upcoming service pack. Why am I getting
> >> >> >> >> >> >> > this
> >> >> >> >> >> >> > error
> >> >> >> >> >> >> > message
> >> >> >> >> >> >> > with
> >> >> >> >> >> >> > Vista Ultimate?
> >> >> >> >> >> >>
> >> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>