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Old 08-28-2007   #3 (permalink)
MoosieAZ


 
 

Re: Vista machine freezes with mouse activity

Thanks Spirit, I've already made those rounds.

I did find one mouse related hotfix but it is not a very close match.
Besides it is a pita to obtain hotfixes from Microsoft.

"Spirit" wrote:
Quote:

> Go to various maker's site and update all the drivers and utilities.
> Many Video and BT drivers have been updated in the last
> few weeks.
>
> If still an issue check the Microsoft Knowledge Base as there
> are possible hotfix's that might apply.
>
> "MoosieAZ" <MoosieAZ@xxxxxx> wrote in message news:A343476D-0010-4216-848F-61CEF05E6B53@xxxxxx
Quote:

> >I just posted this in the general area which may have been a mistake, so
> > please accept my apology in advance; I'm relatively new at this posting stuff.
> >
> > My environment is Vista Ultimate running on an Intel D975XBX2 motherboard
> > with an E6600 Core 2 Duo processor and 2GB of DDR2-PC6400 [800] memory; the
> > graphics card is an ATI Radeon X1950 Pro-512MB. The situation is that the
> > machine will freeze at different times [requiring a hard shutdown] most
> > noticeably when I have double clicked on something. At first I suspected my
> > Microsoft Desktop Elite mouse/keyboard for Bluetooth because the mouse would
> > move erratically at times. I eliminated the Bluetooth devices [and dongle]
> > and switched to a PS/2 keyboard and a USB wheel mouse.
> >
> > At first the problem seemed to go away, but that was misleading; it has
> > returned with a vengeance. Just opening Outlook 2003 and clicking to open an
> > email can often trigger the freeze. I have now eliminated all USB devices by
> > installing a reliable PS/2 mouse. It has now been two hours without a
> > lock-up.
> >
> > Yes, I have already installed the most current Intel BIOS and my Vista
> > installation is current with updates, including the reliability / performance
> > fixes released two weeks ago. Yes, I run an up-to-date CA A/V application as
> > well as CounterSpy, and have run several different online scans without any
> > malware being discovered.
> >
> > I certainly suspect driver involvement, especially the USB drivers, but I am
> > uncertain how to proceed, or how to diagnose this problem any further. Any
> > help from the driver and/or Intel experts out there will be most greatly
> > appreciated.
> >
> > Thanks in advance.
>
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