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Old 08-29-2007   #6 (permalink)
Spirit


 
 

Re: Vista machine freezes with mouse activity

Yes I have a few suggestions and unless your drivers are totally
up to date you are wasting both our times. The reason I first wanted
to be sure you had actually updates all drivers is that with both a
new system and a new OS there are just too many variables and you
have to start cutting them out it a logical sequence. Double check to
ensure there are NO hard drive utilities left off by system maker,
this happens often with new drives and one symptom is hangs when
running disk intensive programs.

Have you installed these updates that improves the compatibility and
reliability of Windows Vista

http://support.microsoft.com/?kbid=938979

http://support.microsoft.com/?kbid=938194

The most common reason for the problem you describe are Mouse and
Video Drivers with hard disk drivers/utilities being a close third.

Go into your BIOS and turn OFF USB Legacy Support. You
don't need this unless you have some older USB devices. Even
if you do have some try it as test.

There is always a possibity that you have a startup or other running
programs that are in conflict and causing the issue.

Startup Programs - Enable / Disable - Windows Defender - MSCONFIG
Startup Programs - Enable or Disable

A simple method to test this is to CLOSE all you can in Task Manager and
then check to see if still there. (CTRL + ALT + DEL)

How to troubleshoot Video Issues in Office
http://support.microsoft.com/kb/907349/en-us

To eliminate another real possibilty try using only 1/2 your
RAM at a time. If they both work put the RAM back in
in the REVERSE manner...... slot 1 in slot 2 and so on.
This will work if the cause was one stick is slower than
the other (even if both are rated same).


"MoosieAZ" <MoosieAZ@xxxxxx> wrote in message news:7321C3BB-CE79-4105-9D25-830CDE11959A@xxxxxx
Quote:

> I'm not 100% certain of your point. Since 95% of my new custom machine is
> Intel, yes, I updated the system with all the most current drivers from
> Intel. I also updated the ATI driver with the latest from ATI. If it isn't
> Intel or ATI, it came from MS, which is also up to date.
>
> Do you have specific suggestions, or are you just baiting. If its the
> former, I'm all ears; otherwise, please don't waste my time.
>
> "Spirit" wrote:
>
Quote:

>> So you have totally updated ALL your drivers? or just those
>> easy to find?
>>
>> "MoosieAZ" <MoosieAZ@xxxxxx> wrote in message news:179EE892-632B-445D-A684-FB6037AE4204@xxxxxx
Quote:

>> > Thanks Spirit, I've already made those rounds.
>> >
>> > I did find one mouse related hotfix but it is not a very close match.
>> > Besides it is a pita to obtain hotfixes from Microsoft.
>> >
>> > "Spirit" wrote:
>> >
>> >> Go to various maker's site and update all the drivers and utilities.
>> >> Many Video and BT drivers have been updated in the last
>> >> few weeks.
>> >>
>> >> If still an issue check the Microsoft Knowledge Base as there
>> >> are possible hotfix's that might apply.
>> >>
>> >> "MoosieAZ" <MoosieAZ@xxxxxx> wrote in message news:A343476D-0010-4216-848F-61CEF05E6B53@xxxxxx
>> >> >I just posted this in the general area which may have been a mistake, so
>> >> > please accept my apology in advance; I'm relatively new at this posting stuff.
>> >> >
>> >> > My environment is Vista Ultimate running on an Intel D975XBX2 motherboard
>> >> > with an E6600 Core 2 Duo processor and 2GB of DDR2-PC6400 [800] memory; the
>> >> > graphics card is an ATI Radeon X1950 Pro-512MB. The situation is that the
>> >> > machine will freeze at different times [requiring a hard shutdown] most
>> >> > noticeably when I have double clicked on something. At first I suspected my
>> >> > Microsoft Desktop Elite mouse/keyboard for Bluetooth because the mouse would
>> >> > move erratically at times. I eliminated the Bluetooth devices [and dongle]
>> >> > and switched to a PS/2 keyboard and a USB wheel mouse.
>> >> >
>> >> > At first the problem seemed to go away, but that was misleading; it has
>> >> > returned with a vengeance. Just opening Outlook 2003 and clicking to open an
>> >> > email can often trigger the freeze. I have now eliminated all USB devices by
>> >> > installing a reliable PS/2 mouse. It has now been two hours without a
>> >> > lock-up.
>> >> >
>> >> > Yes, I have already installed the most current Intel BIOS and my Vista
>> >> > installation is current with updates, including the reliability / performance
>> >> > fixes released two weeks ago. Yes, I run an up-to-date CA A/V application as
>> >> > well as CounterSpy, and have run several different online scans without any
>> >> > malware being discovered.
>> >> >
>> >> > I certainly suspect driver involvement, especially the USB drivers, but I am
>> >> > uncertain how to proceed, or how to diagnose this problem any further. Any
>> >> > help from the driver and/or Intel experts out there will be most greatly
>> >> > appreciated.
>> >> >
>> >> > Thanks in advance.
>> >>
>>
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