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Old 08-29-2007   #7 (permalink)
MoosieAZ


 
 

Re: Vista machine freezes with mouse activity

As I've stated several times, all drivers are current. MS updates have been
applied [yes, including the 2 you mentioned]. I just completed a second
3-hours of memory diagnostics with the latest version of memtest86+ - no
errors. Since I was the system maker I can attest that no 'disk drive
utilities' linger. Further, the system will freeze with no discernable disk
activity.

As I also mentioned, I have eliminated USB devices because I suspected there
might be a connection. However, BIOS still has Legacy support enabled, so
I'll change that.

The following is unclear: "A simple method to test this is to CLOSE all you
can in Task Manager and then check to see if still there. (CTRL + ALT + DEL)"
- if what is still there?


"Spirit" wrote:
Quote:

> Yes I have a few suggestions and unless your drivers are totally
> up to date you are wasting both our times. The reason I first wanted
> to be sure you had actually updates all drivers is that with both a
> new system and a new OS there are just too many variables and you
> have to start cutting them out it a logical sequence. Double check to
> ensure there are NO hard drive utilities left off by system maker,
> this happens often with new drives and one symptom is hangs when
> running disk intensive programs.
>
> Have you installed these updates that improves the compatibility and
> reliability of Windows Vista
>
> http://support.microsoft.com/?kbid=938979
>
> http://support.microsoft.com/?kbid=938194
>
> The most common reason for the problem you describe are Mouse and
> Video Drivers with hard disk drivers/utilities being a close third.
>
> Go into your BIOS and turn OFF USB Legacy Support. You
> don't need this unless you have some older USB devices. Even
> if you do have some try it as test.
>
> There is always a possibity that you have a startup or other running
> programs that are in conflict and causing the issue.
>
> Startup Programs - Enable / Disable - Windows Defender - MSCONFIG
> Startup Programs - Enable or Disable
>
> A simple method to test this is to CLOSE all you can in Task Manager and
> then check to see if still there. (CTRL + ALT + DEL)
>
> How to troubleshoot Video Issues in Office
> http://support.microsoft.com/kb/907349/en-us
>
> To eliminate another real possibilty try using only 1/2 your
> RAM at a time. If they both work put the RAM back in
> in the REVERSE manner...... slot 1 in slot 2 and so on.
> This will work if the cause was one stick is slower than
> the other (even if both are rated same).
>
>
> "MoosieAZ" <MoosieAZ@xxxxxx> wrote in message news:7321C3BB-CE79-4105-9D25-830CDE11959A@xxxxxx
Quote:

> > I'm not 100% certain of your point. Since 95% of my new custom machine is
> > Intel, yes, I updated the system with all the most current drivers from
> > Intel. I also updated the ATI driver with the latest from ATI. If it isn't
> > Intel or ATI, it came from MS, which is also up to date.
> >
> > Do you have specific suggestions, or are you just baiting. If its the
> > former, I'm all ears; otherwise, please don't waste my time.
> >
> > "Spirit" wrote:
> >
Quote:

> >> So you have totally updated ALL your drivers? or just those
> >> easy to find?
> >>
> >> "MoosieAZ" <MoosieAZ@xxxxxx> wrote in message news:179EE892-632B-445D-A684-FB6037AE4204@xxxxxx
> >> > Thanks Spirit, I've already made those rounds.
> >> >
> >> > I did find one mouse related hotfix but it is not a very close match.
> >> > Besides it is a pita to obtain hotfixes from Microsoft.
> >> >
> >> > "Spirit" wrote:
> >> >
> >> >> Go to various maker's site and update all the drivers and utilities.
> >> >> Many Video and BT drivers have been updated in the last
> >> >> few weeks.
> >> >>
> >> >> If still an issue check the Microsoft Knowledge Base as there
> >> >> are possible hotfix's that might apply.
> >> >>
> >> >> "MoosieAZ" <MoosieAZ@xxxxxx> wrote in message news:A343476D-0010-4216-848F-61CEF05E6B53@xxxxxx
> >> >> >I just posted this in the general area which may have been a mistake, so
> >> >> > please accept my apology in advance; I'm relatively new at this posting stuff.
> >> >> >
> >> >> > My environment is Vista Ultimate running on an Intel D975XBX2 motherboard
> >> >> > with an E6600 Core 2 Duo processor and 2GB of DDR2-PC6400 [800] memory; the
> >> >> > graphics card is an ATI Radeon X1950 Pro-512MB. The situation is that the
> >> >> > machine will freeze at different times [requiring a hard shutdown] most
> >> >> > noticeably when I have double clicked on something. At first I suspected my
> >> >> > Microsoft Desktop Elite mouse/keyboard for Bluetooth because the mouse would
> >> >> > move erratically at times. I eliminated the Bluetooth devices [and dongle]
> >> >> > and switched to a PS/2 keyboard and a USB wheel mouse.
> >> >> >
> >> >> > At first the problem seemed to go away, but that was misleading; it has
> >> >> > returned with a vengeance. Just opening Outlook 2003 and clicking to open an
> >> >> > email can often trigger the freeze. I have now eliminated all USB devices by
> >> >> > installing a reliable PS/2 mouse. It has now been two hours without a
> >> >> > lock-up.
> >> >> >
> >> >> > Yes, I have already installed the most current Intel BIOS and my Vista
> >> >> > installation is current with updates, including the reliability / performance
> >> >> > fixes released two weeks ago. Yes, I run an up-to-date CA A/V application as
> >> >> > well as CounterSpy, and have run several different online scans without any
> >> >> > malware being discovered.
> >> >> >
> >> >> > I certainly suspect driver involvement, especially the USB drivers, but I am
> >> >> > uncertain how to proceed, or how to diagnose this problem any further. Any
> >> >> > help from the driver and/or Intel experts out there will be most greatly
> >> >> > appreciated.
> >> >> >
> >> >> > Thanks in advance.
> >> >>
> >>
>
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