I finally heard back from RR. You are correct! I needed a different port
number for outgoing and needed authentication checked. For your info if you
can ever use, the port was 587. Thank you so much, David! Sharon
"davidgold" wrote:
Quote:
> then I bet it's my 3rd response. You said you normally use roadrunner which
> puts you on your isp's network and no need to authenticate. But your laptop
> is on another isp's system with the wireless so you will normally need a
> different outgoing email server. Check with your roadrunner's isp, tell them
> your sending from another network and get the server address for smtp
> authentication. ie smtpauth.yourispname.com. It's probably on their website
> too. Once you change that you will still need to leave 'my server requires
> authentication' checked too.
>
>
>
> "Sharon" wrote:
> Quote:
> > Tried ckg authentication; didn't work.
> > I have tried using both Outlook and Windows mail. I don't use the ISP email
> > system on my desktop; I use Outlook and it works.
> > Not sure I understand "behind a router". Actually, I am using a wireless
> > connection (on the laptop only) that is available here in my apt building. I
> > use RoadRunner (Cable Modem) for the desktop, as I work from it and need a
> > more secure connection than is available on the wireless.
> > I'm at my wits end on this.
> >
> >
> > "davidgold" wrote:
> > Quote:
> > > 3 ideas come to mind
> > >
> > > Have you tried outgoing authentication?
> > > In outlook tools-accounts, change, more settings, outgoing server tab, then
> > > check "my server requires authentication" -
> > >
> > > If your behind a router, try to 'clone mac address' they could be
> > > authenticating you that way.
> > >
> > > If you are using an email system other than your isp's own then you may need
> > > a special outgoing server name, something like 'smtpauth.youremailsystem.com'
> > >
> > >
> > >
> > > "Sharon" wrote:
> > >
> > > > I have read all of the previous posts. Have uninstalled Norton. Have
> > > > restarted computer. Have removed email accounts and set up new from start.
> > > > Also have the same problem no matter if I'm using Windows Mail or Outlook
> > > > 2007. Spent hours on the phone yesterday with ISP, HP, MS with no solution.
> > > > New laptop received on Wed. One of the error msgs I get reads: "Error msg:
> > > > Task 'myemail address - Sending' reported error (0x800ccc78): 'Cannot send
> > > > the message. Verify the email address in your account properties. The server
> > > > responded: 553 Authentication is required to send mail as <my email address>.
> > > > I have a desktop running XP and have no such problems on it. Same account
> > > > setup. Any ideas aside from packing the laptop up and sending it back? Thank
> > > > you. Sharon