Hi, Earl.
The first thing that you need to do is to determine for sure whether your
Vista is 32-bit (also known as x86) or 64-bit (x64). Drivers connect the
operating system to the hardware, and for this, 64-bit and 32-bit don't mix
and match!
Press <Win>+Break. That is, if you have a Windows logo key on your
keyboard, hold that down while you press the Pause/Break key (usually in the
upper right of most keyboards). If not, then click the Vista Orb (formerly
the Start button) | Control Panel | System.
Either way, you should see the System Properties window on your screen. In
about the middle of that screen, under System, it might say:
System type: 64-bit Operating System
If it doesn't say 64-bit, then it's 32-bit Vista, even if it is running on a
64-bit-hardware computer.
Since I've never had a Canon printer, I'll let others help with actually
finding the driver. For my HP OfficeJet G-55 printer/scanner/copier (about
7 years old) on USB, all I had to do was let Vista find it and install the
drivers from the Vista DVD-ROM. ;<)
RC
--
R. C. White, CPA
San Marcos, TX
rc@xxxxxx
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)
"The Earl" <TheEarl@xxxxxx> wrote in message
news:6C7FAF97-EC50-4DBD-9EE9-0B13B427D73F@xxxxxx
Quote:
> I have a Canon Pixma 530 Multifunctional Printer/Scanner/FAX which I am
> trying to connect to my new HP computer with Vista (I think it is 32 bit,
> if
> that is what "32x" means) - it dont work, a total of £1,200 worth of kit
> that
> is TOTALLY USELESS!!!!!!! (I have been messing around with this for a week
> now which is why I am a tad irritable and about to chuck the lot out the
> window).
>
> There is nothing wrong with the printer - it works fine on my laptop with
> Windows XP and other devices (camera, external drive) work fine on the
> USBs,
> I have already recieved a first response from the Canon Helpdesk and,
> following their advice, downloaded, unzipped and installed the
> "appropriate"
> driver... my PC even tells me that it has installed it correctly -
> super!!!!
>
> Until I connect the MP530, only to recieve the "USB Device not recognised"
> message. I have tried every bit of advice I have been able to glean from
> googling the problem to death and scouring this forum - still no good. I
> have
> deleted INFCACHE.1, reinstalled it, unplugged the PC, plugged it back in,
> rebooted with the printer plug in, rebooted with the printer plug out,
> tried
> to manually point the "unknown device" to any drive anyywhere that the
> drivers may have been secreted to and many, many other totally fruitless
> exercises.
>
> I am rapidly coming to the conclusion that this is either something
> totally
> dumb that I have done (quite possible) or a major problem with Vista that
> urgently needs sorting (Are you reading this Bill???), and this is
> reinforced
> by the sheer volume of similar pleas for help you can find on forums all
> over
> the internet.
>
> I need a response to this quickly, I have too much work piling up and need
> to use the new machine urgently. This is starting to affect my bottom line
>
> PLEASE SOMEBODY TELL ME WHAT TO DO !!!!!!!!!!!!!!
> --
> The Earl, Dubai, UAE