Following your instructions, it says 32-bit operating system.
How do I find out if my hardware is 32-bit or 64-bit?? Under "Device
Manager"/Computer it says "ACPI x86 based PC". Does that mean I have a 32-bit
PC also?? It is an HP a6130.me (Whatever that means).
--
The Earl, Dubai, UAE
"The Earl" wrote:
Quote:
> I have a Canon Pixma 530 Multifunctional Printer/Scanner/FAX which I am
> trying to connect to my new HP computer with Vista (I think it is 32 bit, if
> that is what "32x" means) - it dont work, a total of £1,200 worth of kit that
> is TOTALLY USELESS!!!!!!! (I have been messing around with this for a week
> now which is why I am a tad irritable and about to chuck the lot out the
> window).
>
> There is nothing wrong with the printer - it works fine on my laptop with
> Windows XP and other devices (camera, external drive) work fine on the USBs,
> I have already recieved a first response from the Canon Helpdesk and,
> following their advice, downloaded, unzipped and installed the "appropriate"
> driver... my PC even tells me that it has installed it correctly - super!!!!
>
> Until I connect the MP530, only to recieve the "USB Device not recognised"
> message. I have tried every bit of advice I have been able to glean from
> googling the problem to death and scouring this forum - still no good. I have
> deleted INFCACHE.1, reinstalled it, unplugged the PC, plugged it back in,
> rebooted with the printer plug in, rebooted with the printer plug out, tried
> to manually point the "unknown device" to any drive anyywhere that the
> drivers may have been secreted to and many, many other totally fruitless
> exercises.
>
> I am rapidly coming to the conclusion that this is either something totally
> dumb that I have done (quite possible) or a major problem with Vista that
> urgently needs sorting (Are you reading this Bill???), and this is reinforced
> by the sheer volume of similar pleas for help you can find on forums all over
> the internet.
>
> I need a response to this quickly, I have too much work piling up and need
> to use the new machine urgently. This is starting to affect my bottom line
>
> PLEASE SOMEBODY TELL ME WHAT TO DO !!!!!!!!!!!!!!
> --
> The Earl, Dubai, UAE