I suspect that the you may have closed the remote assistance window on the
other computer... just as it says. I did the same thing. When you create an
remote assistance invitation and it is sent by email or whatever way you
send it - don't close that window on the computer that you are going to
assist with. I know what you want to do is press close, or finish, or
whatever is on that last page of the wizard but don't.
I think this is so that you can't randomly start a remote assistance
connection whenever you want just because you have an invitation for that
computer - security issue.
--
Robert Firth
"DaveG" <DaveG@xxxxxx> wrote in message
news:8CA3C462-3AC8-483E-AB60-16741130D3C9@xxxxxx
Quote:
> I'm trying to help mom with her new computer... Both are running Vista,
> but
> when I try to connect, it just times out. I have removed my router as
> well
> as disabled Windows Live OneCare Firewall. Is there some other trick to
> get
> this to work? I get the message "The error message: The person you are
> trying to help might have closed Remote Assistance" even though remote
> assistance was never closed. Any help greatly appreciated.
>