Thanks for the response. We actually tried several times, and I made sure
she didnt' close the "waiting for call" window. It seems to be some other
issue I think.
"Robert Firth" wrote:
Quote:
> I suspect that the you may have closed the remote assistance window on the
> other computer... just as it says. I did the same thing. When you create an
> remote assistance invitation and it is sent by email or whatever way you
> send it - don't close that window on the computer that you are going to
> assist with. I know what you want to do is press close, or finish, or
> whatever is on that last page of the wizard but don't.
>
> I think this is so that you can't randomly start a remote assistance
> connection whenever you want just because you have an invitation for that
> computer - security issue.
>
> --
> Robert Firth
>
> "DaveG" <DaveG@xxxxxx> wrote in message
> news:8CA3C462-3AC8-483E-AB60-16741130D3C9@xxxxxx Quote:
> > I'm trying to help mom with her new computer... Both are running Vista,
> > but
> > when I try to connect, it just times out. I have removed my router as
> > well
> > as disabled Windows Live OneCare Firewall. Is there some other trick to
> > get
> > this to work? I get the message "The error message: The person you are
> > trying to help might have closed Remote Assistance" even though remote
> > assistance was never closed. Any help greatly appreciated.
> >