Hi Ken,
The Windows Image Acquisition (WIA) service was set to Automatic and was
running every time the computer started and this particular camera couldn't
be configured to use the Picture Transfer Protocol (PTP).
I therefore showed the user how to transfer pictures from the camera by
opening Windows Photo Galley, going to File and clicking Import From Camera
Or Scanner, highlighting their camera (which appeared as a mass storage
device/drive) and then clicking the Import button and following the prompt.
Thank you for your help on this, the issue is resolved.
""Ken Zhao [MSFT]"" wrote:
Quote:
> Hi,
>
> I am just writing to see how everything is going. If you have any updates
> or need any further assistance on this issue, please feel free to let me
> know.
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Support
> Microsoft Global Technical Support Center
>
> Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
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> | From: v-kzhao@xxxxxx ("Ken Zhao [MSFT]")
> | Organization: Microsoft
> | Date: Tue, 25 Sep 2007 04:08:20 GMT
> | Subject: RE: AutoPlay Doesn't Work?
> | X-Tomcat-NG: microsoft.public.windows.vista.general
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> |
> | Hello,
> |
> | Thank you for using newsgroup!
> |
> | From your post, I suggest you check the Windows Image Acquisition (WIA)
> | service has been started on the Windows Vista machine. If not, please
> start
> | it to test the issue.
> |
> | If the issue persists, this problem also occurs if the camera uses the
> | Microsoft Windows Image Acquisition (WIA) standard to transfer pictures
> to
> | the computer. Windows Vista and Windows XP SP2 use the Windows Portable
> | Devices (WPD) standard instead of the WIA standard to import pictures and
> | videos. The WPD standard supports many devices and device connectivity
> | options.
> |
> | To resolve this problem, configure the camera to use the Picture Transfer
> | Protocol (PTP) standard instead of the WIA standard. For information
> about
> | how to configure the camera to use the PTP standard, see the owner's
> manual
> | for the camera. Or, visit the camera manufacturer's Web site.
> |
> | 927836: A digital still camera is not recognized in Windows Vista or in
> | Windows XP
> | http://support.microsoft.com/kb/927836/en-us
> |
> | Thanks & Regards,
> |
> | Ken Zhao
> |
> | Microsoft Online Support
> | Microsoft Global Technical Support Center
> |
> | Get Secure! - www.microsoft.com/security
> <http://www.microsoft.com/security>
> | ====================================================
> | When responding to posts, please "Reply to Group" via your newsreader so
> | that others may learn and benefit from your issue.
> | ====================================================
> | This posting is provided "AS IS" with no warranties, and confers no
> rights.
> |
> |
> |
> |
> | --------------------
> | | Thread-Topic: AutoPlay Doesn't Work?
> | | thread-index: Acf+xaN420QWXQB6R7u08actvh/J2g==
> | | X-WBNR-Posting-Host: 207.46.19.168
> | | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell Boy@xxxxxxam>
> | | Subject: AutoPlay Doesn't Work?
> | | Date: Mon, 24 Sep 2007 09:12:00 -0700
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> | |
> | | I connected a camera to a Vista Home Basic machine about 3 weeks ago,
> | Vista
> | | installed the camera and launched Autoplay which allowed me to choose
> | "Import
> | | Pictures Using Windows".
> | |
> | | I connected the same camera today and AutoPlay doesn't launch and the
> | camera
> | | appears in Computer as a removable disk. The AutoPlay setting for
> | Pictures
> | | is still "Ask Me Every Time" and if I go down in to the removable disk
> I
> | can
> | | view the photos.
> | |
> | | I am helping an elderly couple and while I know it is possible to
> import
> | | pictures using the Photo Gallery it would be much easier for them if
> | AutoPlay
> | | launched.
> | |
> | | Has anyone seen this one before and know of a solution?
> | |
> |
> |
>
>