Deborah

My daughter attempted to get online but the system would not accept her
password. She tried several times.....I even tried for her but could not.
When I was going to reset it under mine, it said that if I did it she would
lose all her email and other things. She just wants me to reset it. When
the window comes up about using a floppy disk or flash drive, we do not have
a floppy drive and I do not have a flash drive.
How do I reset her password and not lose her info? HELP!!
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Deborah