"L Momar" <LMomar@xxxxxx> wrote in message
news:C111E047-3D51-464F-BC93-DA65E2A09F0B@xxxxxx
Quote:
> Only a few days ago, I got a toshiba notebook laptop, with the Windows
> Vista
> system installed on it. It was bought in America and sent over to the UK
> for
> me.
>
> Admitedly, I am not the most computer literate person, but I know the
> basics
> and a little more.
>
> My problem is this:
>
> It has only been a couple of days and the screen has blanked out twice,
> and
> I have had to restart the computer by pressing the 'on/off' button for 10
> seconds. I subsequently lost all unsaved work.
>
> I also suddenly had that dreaded blue screen appear for no apparant
> reason.
> The screen that says there is something wrong with one of the installed
> devices...etc.
>
> I want to know what the best thing to do is now?
> Should I return the laptop and ask for my money back?
> Is this a problem with Toshiba? Or a problem with Windows Vista? Or is is
> me??!
>
> If someone could advise on what I should do I would be very grateful.
>
It's a new computer that isn't working properly. It doesn't really matter
where the problem lies. Toshiba is responsible for fixing it. I'd contact
their tech support and see how to proceed. It may be a simple fix or it you
may need to return/exchange it.
--
Kerry Brown
Microsoft MVP - Shell/User
http://www.vistahelp.ca