In article <15D9A11D-386B-417D-A1D4-DCDF0029EB1A@xxxxxx>, Mmeche
wrote:
Quote:
> I am running*
> Vista Home Premium.
This does not have the built in Fax & Scan VISTA utility so the system
cannot see the scanner.
If you install the HP software correctly it should then work from it
but you might have to go into Services and disable Windows Image
Acquisition (WIA) at least until you get the scanner working.
Remember that with USB connected devices you must follow the
instructions which usually specify not to plug the USB printer cable
into the PC until after the software is installed, unless the
installation instructions tell you to do so partway through.
Best bet is to turn off and unplug the printer from the PC; delete all
printer icons you see in the Printer folder; ditto if there are any
scanner icons anywhere; and uninstall any of the HP software for this
device that may be listed in the installed programs -- Control Panel /
Remove applications or something like that; I'm not in VITA at the
moment.
Reboot the computer and then install the HP software again.