I ran all four levels of uninstall using HP's scrubber utility then I looked
to see what was still there. I found HP Total Care Advisor (for instance) and
tried to uninstall and got the following message: "The system administrator
has set policies to prevent this installation". I really thought disabling
the Window Imaging Aquisition servicie would do the trick but seems to have
done nothing.
I am not using a usb cable. I have the printer on a wired network which
seems to make no difference. The only printer driver that I can install is
the basic L7580 driver and then even that one disappears daily. I have to
reinstall whenever my wife notices it missing.
Could the webcam be preventing the scan/fax driver from installing?
I wonder if upgrading to Vista Premium Business would be easier than trying
to get the HP software to work?
--
mmeche
"huwyngr" wrote:
Quote:
> In article <15D9A11D-386B-417D-A1D4-DCDF0029EB1A@xxxxxx>, Mmeche
> wrote:
> Quote:
> > I am running
> > Vista Home Premium.
>
> This does not have the built in Fax & Scan VISTA utility so the system
> cannot see the scanner.
>
> If you install the HP software correctly it should then work from it
> but you might have to go into Services and disable Windows Image
> Acquisition (WIA) at least until you get the scanner working.
>
> Remember that with USB connected devices you must follow the
> instructions which usually specify not to plug the USB printer cable
> into the PC until after the software is installed, unless the
> installation instructions tell you to do so partway through.
>
> Best bet is to turn off and unplug the printer from the PC; delete all
> printer icons you see in the Printer folder; ditto if there are any
> scanner icons anywhere; and uninstall any of the HP software for this
> device that may be listed in the installed programs -- Control Panel /
> Remove applications or something like that; I'm not in VITA at the
> moment.
>
> Reboot the computer and then install the HP software again.
>
>