That is correct. I have never used the USB cable for the installation. I will
try that this morning along with disabling AV. Results will follow.
--
mmeche
"huwyngr" wrote:
Quote:
> In article <AF3C8BA1-FE50-44D7-9AFA-01E745E5B594@xxxxxx>, Mmeche
> wrote:
> Quote:
> > Your RAA trick allowed me to remove all of the HP software and start from
> > scratch.
>
> Glad that something worked as intended <g>
> Quote:
> > ran the install
> > program using RAA and it wouldn't install anything
>
> Did you try:
>
> << but you might have to go into Services and disable Windows Image
> Acquisition (WIA) at least until you get the scanner working. >>
>
> You might try this and rebooting and see if that does it.
> Quote:
> > I had to use the "Add Printer" button in the
> > printer and faxes folder to install the print driver
>
> I think I've seen that in HP's website instructions as something to do if
> the software will not install.
>
> When you re-installed using RAA, you did not have the printer USB cable
> plugged into the PC did you?
>
> Did you think of turning off any AV protection and firewalls when installing
> the software? I've run into problems where they have messed with a file
> trying to install and either blocked it or delayed it while AV checking it
> until when it was released the installation program did not know what to do
> with this unexpected file!
>
>