System restore seems to be what got me into my predicament in the first place
- it seems to have left a subset of the Adobe files installed files on the
system. Either that or the CS3 install package installed some files before
erroring out when I attempted the reinstall. In any case, Adobe says the CS3
installer won't work unless the system is free of all Adobe files. So, my
first problem to solve is getting rid of the Adobe files that are on my
system. Is it safe to run the Adobe uninstall script and Windows cleanup
utility in diagnostics mode? I don't have any program listing in CS3 in the
Control Panel program list any more. Any other suggestions?
Linda
"Linda" wrote:
Quote:
> After installing Adobe's Creative Suite 3, I lost Control Panel and had to do
> a system restore back to a point before the install. I'm now having
> difficulty reinstalling CS3. Adobe tech support tells me I need to remove any
> remaining files before trying the reinstall. My problem is that I've already
> removed the program using the normal uninstall, run Adobe's uninstall scripts
> which also uses the WIndows clean-up utiltiy, tried to remove straglers
> byaltering permissions on file properties. I've been able to remove all but
> the following files and folders:
>
> Adobe\
> Adobe\Acrobat 8.0\
> Adobe\Acrobat 8.0\acrotray
> Adobe\Acrobat 8.0\adistres.dll
> Adobe\Acrobat Elements\
> Adobe\Acrobat Elements\ContextMenu.dll
> CommonFiles\Adobe\
> CommonFiles\Adobe\Acrobat\ActiveX\
> CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
> CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF
> CommonFiles\Adobe\Acrobat\ActiveX\pdfshell
>
> I'm guessing these files/folders must be corrupt. The system tells me I
> don't have permission to delete but I have full administrator access on some
> of the files and on others I am unable to change the permissions. Does anyone
> have any ideas on how I can delete these? I have a fairly new Sony laptop
> with Vista Home Premium and don't really want to take my machine back to a
> full recovery. Any advice? Is it worth the cost of calling Microsoft support?
>
> Thanks,
>
> Linda