Vista uninstaller does a very poor job of removing all parts of a program.
Sometimes the proprietary removal tool can help, you can do a manual
uninstall, but the best way to get rid of all remnants of a program, failed
download and install, or failed uninstall is using Smarty Uninstaller. Until
you clean your system of this debris, you won't be able to install the new
program. You can access Smarty Uninstaller and how-to manual uninstall at
the tutorial link below.
To assist with a manual uninstall as far as being able to modify (copy,
delete, rename) you can take Ownership of (in your Username) and grant
yourself Full Control permissions of the files or folders in question
described in the following tutorial. Another way to gain access to modify
files and folders includes going to the Start button, typing in Windows
Explorer, right-clicking on this and selecting Run As Administrator. You
should then have "elevated privileges" to do whatever you wish to files in
Windows Explorer. There is also a program called Unlocker that you can use
to gain access to modify files and folders (see link below).
Unable To Install Latest Version of Program on Vista Take Ownership of file http://ccollomb.free.fr/unlocker/
"jim" wrote:
Quote:
> I wonder if this helped?
>
>
> "jim" <jim@xxxxxx> wrote in message
> news:BtTWi.48698$b9.27281@xxxxxx Quote:
> > http://www.adobe.com/support/contact/cs3clean.html
> >
> >
> > "jim" <jim@xxxxxx> wrote in message
> > news:rQOWi.1356$di.1254@xxxxxx Quote:
> >> Adobe CS3Clean Script
> >> The Adobe CS3Clean Script will help resolve installation problems
> >> experienced by users of Adobe Creative Suite software. The script will
> >> clean up any beta and pre-release installations. It will also look for
> >> and repair registry permissions and remove obsolete registry entries of
> >> older Flash Player versions, to ensure successful installation of the
> >> shipping versions of Creative Suite 3.
> >>
> >> 1.. Back-up all data prior to using the CS3Clean Script. This includes
> >> fonts, Version Cue repositories, plugins and any other important files.
> >> 2.. Uninstall your beta or pre-release Creative Suite 3 prior to using
> >> the CS3Clean Script.
> >> a.. On Windows XP, uninstall via Add/Remove Programs in the Control
> >> Panel.
> >> b.. On Windows Vista, in the Programs section of the Control Panel,
> >> select Uninstall a Program.
> >> c.. On Macintosh, the uninstaller is in Applications/Utilities/Adobe
> >> Installers.
> >> 3.. Download the appropriate file from below.
> >> 4.. Unpack the download. The download includes the script as well as
> >> additional system-specific instructions.
> >> 5.. Open and follow the instructions for assistance installing the
> >> script.
> >> 6.. Once the script has successfully completed, continue with your
> >> installation of the shipping version of Creative Suite 3.
> >> Download
> >> It is important you read and carefully follow the instructions included
> >> with the download.
> >>
> >> English/Japanese
> >> a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)
> >> --
> >> jim
> >>
> >> Bill Gates lives in constant fear that Chuck Norris' PC will crash.
> >>
> >>
> >> "Linda" <linda@xxxxxx> wrote in message
> >> news:B9FCB728-24EB-4B0B-8C95-5CA181139169@xxxxxx
> >>> System restore seems to be what got me into my predicament in the first
> >>> place
> >>> - it seems to have left a subset of the Adobe files installed files on
> >>> the
> >>> system. Either that or the CS3 install package installed some files
> >>> before
> >>> erroring out when I attempted the reinstall. In any case, Adobe says
> >>> the CS3
> >>> installer won't work unless the system is free of all Adobe files. So,
> >>> my
> >>> first problem to solve is getting rid of the Adobe files that are on my
> >>> system. Is it safe to run the Adobe uninstall script and Windows cleanup
> >>> utility in diagnostics mode? I don't have any program listing in CS3 in
> >>> the
> >>> Control Panel program list any more. Any other suggestions?
> >>>
> >>> Linda
> >>>
> >>> "Linda" wrote:
> >>>
> >>>> After installing Adobe's Creative Suite 3, I lost Control Panel and had
> >>>> to do
> >>>> a system restore back to a point before the install. I'm now having
> >>>> difficulty reinstalling CS3. Adobe tech support tells me I need to
> >>>> remove any
> >>>> remaining files before trying the reinstall. My problem is that I've
> >>>> already
> >>>> removed the program using the normal uninstall, run Adobe's uninstall
> >>>> scripts
> >>>> which also uses the WIndows clean-up utiltiy, tried to remove straglers
> >>>> byaltering permissions on file properties. I've been able to remove all
> >>>> but
> >>>> the following files and folders:
> >>>>
> >>>> Adobe\
> >>>> Adobe\Acrobat 8.0\
> >>>> Adobe\Acrobat 8.0\acrotray
> >>>> Adobe\Acrobat 8.0\adistres.dll
> >>>> Adobe\Acrobat Elements\
> >>>> Adobe\Acrobat Elements\ContextMenu.dll
> >>>> CommonFiles\Adobe\
> >>>> CommonFiles\Adobe\Acrobat\ActiveX\
> >>>> CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
> >>>> CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF
> >>>> CommonFiles\Adobe\Acrobat\ActiveX\pdfshell
> >>>>
> >>>> I'm guessing these files/folders must be corrupt. The system tells me I
> >>>> don't have permission to delete but I have full administrator access on
> >>>> some
> >>>> of the files and on others I am unable to change the permissions. Does
> >>>> anyone
> >>>> have any ideas on how I can delete these? I have a fairly new Sony
> >>>> laptop
> >>>> with Vista Home Premium and don't really want to take my machine back
> >>>> to a
> >>>> full recovery. Any advice? Is it worth the cost of calling Microsoft
> >>>> support?
> >>>>
> >>>> Thanks,
> >>>>
> >>>> Linda
> >>
> >>
> >
> > >
>
>