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Old 11-03-2007   #9 (permalink)
jola57


 
 

Re: Problem Deleting Files

I have the same problem with deleting photoshop form production suite. after
5 hours with adobe tech i am still not able to install my full production
studio. i run msicuu2 and wincs3clean. didn't work. any other suggestions.
i need to work with the production studio - it has been now 3 days on the
phone with techs.

"jim" wrote:
Quote:

> I wonder if this helped?
>
>
> "jim" <jim@xxxxxx> wrote in message
> news:BtTWi.48698$b9.27281@xxxxxx
Quote:

> > http://www.adobe.com/support/contact/cs3clean.html
> >
> >
> > "jim" <jim@xxxxxx> wrote in message
> > news:rQOWi.1356$di.1254@xxxxxx
Quote:

> >> Adobe CS3Clean Script
> >> The Adobe CS3Clean Script will help resolve installation problems
> >> experienced by users of Adobe Creative Suite software. The script will
> >> clean up any beta and pre-release installations. It will also look for
> >> and repair registry permissions and remove obsolete registry entries of
> >> older Flash Player versions, to ensure successful installation of the
> >> shipping versions of Creative Suite 3.
> >>
> >> 1.. Back-up all data prior to using the CS3Clean Script. This includes
> >> fonts, Version Cue repositories, plugins and any other important files.
> >> 2.. Uninstall your beta or pre-release Creative Suite 3 prior to using
> >> the CS3Clean Script.
> >> a.. On Windows XP, uninstall via Add/Remove Programs in the Control
> >> Panel.
> >> b.. On Windows Vista, in the Programs section of the Control Panel,
> >> select Uninstall a Program.
> >> c.. On Macintosh, the uninstaller is in Applications/Utilities/Adobe
> >> Installers.
> >> 3.. Download the appropriate file from below.
> >> 4.. Unpack the download. The download includes the script as well as
> >> additional system-specific instructions.
> >> 5.. Open and follow the instructions for assistance installing the
> >> script.
> >> 6.. Once the script has successfully completed, continue with your
> >> installation of the shipping version of Creative Suite 3.
> >> Download
> >> It is important you read and carefully follow the instructions included
> >> with the download.
> >>
> >> English/Japanese
> >> a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)
> >> --
> >> jim
> >>
> >> Bill Gates lives in constant fear that Chuck Norris' PC will crash.
> >>
> >>
> >> "Linda" <linda@xxxxxx> wrote in message
> >> news:B9FCB728-24EB-4B0B-8C95-5CA181139169@xxxxxx
> >>> System restore seems to be what got me into my predicament in the first
> >>> place
> >>> - it seems to have left a subset of the Adobe files installed files on
> >>> the
> >>> system. Either that or the CS3 install package installed some files
> >>> before
> >>> erroring out when I attempted the reinstall. In any case, Adobe says
> >>> the CS3
> >>> installer won't work unless the system is free of all Adobe files. So,
> >>> my
> >>> first problem to solve is getting rid of the Adobe files that are on my
> >>> system. Is it safe to run the Adobe uninstall script and Windows cleanup
> >>> utility in diagnostics mode? I don't have any program listing in CS3 in
> >>> the
> >>> Control Panel program list any more. Any other suggestions?
> >>>
> >>> Linda
> >>>
> >>> "Linda" wrote:
> >>>
> >>>> After installing Adobe's Creative Suite 3, I lost Control Panel and had
> >>>> to do
> >>>> a system restore back to a point before the install. I'm now having
> >>>> difficulty reinstalling CS3. Adobe tech support tells me I need to
> >>>> remove any
> >>>> remaining files before trying the reinstall. My problem is that I've
> >>>> already
> >>>> removed the program using the normal uninstall, run Adobe's uninstall
> >>>> scripts
> >>>> which also uses the WIndows clean-up utiltiy, tried to remove straglers
> >>>> byaltering permissions on file properties. I've been able to remove all
> >>>> but
> >>>> the following files and folders:
> >>>>
> >>>> Adobe\
> >>>> Adobe\Acrobat 8.0\
> >>>> Adobe\Acrobat 8.0\acrotray
> >>>> Adobe\Acrobat 8.0\adistres.dll
> >>>> Adobe\Acrobat Elements\
> >>>> Adobe\Acrobat Elements\ContextMenu.dll
> >>>> CommonFiles\Adobe\
> >>>> CommonFiles\Adobe\Acrobat\ActiveX\
> >>>> CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
> >>>> CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF
> >>>> CommonFiles\Adobe\Acrobat\ActiveX\pdfshell
> >>>>
> >>>> I'm guessing these files/folders must be corrupt. The system tells me I
> >>>> don't have permission to delete but I have full administrator access on
> >>>> some
> >>>> of the files and on others I am unable to change the permissions. Does
> >>>> anyone
> >>>> have any ideas on how I can delete these? I have a fairly new Sony
> >>>> laptop
> >>>> with Vista Home Premium and don't really want to take my machine back
> >>>> to a
> >>>> full recovery. Any advice? Is it worth the cost of calling Microsoft
> >>>> support?
> >>>>
> >>>> Thanks,
> >>>>
> >>>> Linda
> >>
> >>
> >
> >
>
>
>
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