Did you try the manual method listed at
http://kb.adobe.com/selfservice/view...nalId=kb401501 ?
jim
"jola57" <jola57@xxxxxx> wrote in message
news:21D80C84-6B41-4806-B654-1A5329321CB4@xxxxxx
Quote:
>I have the same problem with deleting photoshop form production suite.
>after
> 5 hours with adobe tech i am still not able to install my full production
> studio. i run msicuu2 and wincs3clean. didn't work. any other
> suggestions.
> i need to work with the production studio - it has been now 3 days on the
> phone with techs.
>
> "jim" wrote:
> Quote:
>> I wonder if this helped?
>>
>>
>> "jim" <jim@xxxxxx> wrote in message
>> news:BtTWi.48698$b9.27281@xxxxxx Quote:
>> > http://www.adobe.com/support/contact/cs3clean.html
>> >
>> >
>> > "jim" <jim@xxxxxx> wrote in message
>> > news:rQOWi.1356$di.1254@xxxxxx
>> >> Adobe CS3Clean Script
>> >> The Adobe CS3Clean Script will help resolve installation problems
>> >> experienced by users of Adobe Creative Suite software. The script will
>> >> clean up any beta and pre-release installations. It will also look for
>> >> and repair registry permissions and remove obsolete registry entries
>> >> of
>> >> older Flash Player versions, to ensure successful installation of the
>> >> shipping versions of Creative Suite 3.
>> >>
>> >> 1.. Back-up all data prior to using the CS3Clean Script. This
>> >> includes
>> >> fonts, Version Cue repositories, plugins and any other important
>> >> files.
>> >> 2.. Uninstall your beta or pre-release Creative Suite 3 prior to
>> >> using
>> >> the CS3Clean Script.
>> >> a.. On Windows XP, uninstall via Add/Remove Programs in the Control
>> >> Panel.
>> >> b.. On Windows Vista, in the Programs section of the Control Panel,
>> >> select Uninstall a Program.
>> >> c.. On Macintosh, the uninstaller is in
>> >> Applications/Utilities/Adobe
>> >> Installers.
>> >> 3.. Download the appropriate file from below.
>> >> 4.. Unpack the download. The download includes the script as well as
>> >> additional system-specific instructions.
>> >> 5.. Open and follow the instructions for assistance installing the
>> >> script.
>> >> 6.. Once the script has successfully completed, continue with your
>> >> installation of the shipping version of Creative Suite 3.
>> >> Download
>> >> It is important you read and carefully follow the instructions
>> >> included
>> >> with the download.
>> >>
>> >> English/Japanese
>> >> a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)
>> >> --
>> >> jim
>> >>
>> >> Bill Gates lives in constant fear that Chuck Norris' PC will crash.
>> >>
>> >>
>> >> "Linda" <linda@xxxxxx> wrote in message
>> >> news:B9FCB728-24EB-4B0B-8C95-5CA181139169@xxxxxx
>> >>> System restore seems to be what got me into my predicament in the
>> >>> first
>> >>> place
>> >>> - it seems to have left a subset of the Adobe files installed files
>> >>> on
>> >>> the
>> >>> system. Either that or the CS3 install package installed some files
>> >>> before
>> >>> erroring out when I attempted the reinstall. In any case, Adobe says
>> >>> the CS3
>> >>> installer won't work unless the system is free of all Adobe files.
>> >>> So,
>> >>> my
>> >>> first problem to solve is getting rid of the Adobe files that are on
>> >>> my
>> >>> system. Is it safe to run the Adobe uninstall script and Windows
>> >>> cleanup
>> >>> utility in diagnostics mode? I don't have any program listing in CS3
>> >>> in
>> >>> the
>> >>> Control Panel program list any more. Any other suggestions?
>> >>>
>> >>> Linda
>> >>>
>> >>> "Linda" wrote:
>> >>>
>> >>>> After installing Adobe's Creative Suite 3, I lost Control Panel and
>> >>>> had
>> >>>> to do
>> >>>> a system restore back to a point before the install. I'm now having
>> >>>> difficulty reinstalling CS3. Adobe tech support tells me I need to
>> >>>> remove any
>> >>>> remaining files before trying the reinstall. My problem is that I've
>> >>>> already
>> >>>> removed the program using the normal uninstall, run Adobe's
>> >>>> uninstall
>> >>>> scripts
>> >>>> which also uses the WIndows clean-up utiltiy, tried to remove
>> >>>> straglers
>> >>>> byaltering permissions on file properties. I've been able to remove
>> >>>> all
>> >>>> but
>> >>>> the following files and folders:
>> >>>>
>> >>>> Adobe\
>> >>>> Adobe\Acrobat 8.0\
>> >>>> Adobe\Acrobat 8.0\acrotray
>> >>>> Adobe\Acrobat 8.0\adistres.dll
>> >>>> Adobe\Acrobat Elements\
>> >>>> Adobe\Acrobat Elements\ContextMenu.dll
>> >>>> CommonFiles\Adobe\
>> >>>> CommonFiles\Adobe\Acrobat\ActiveX\
>> >>>> CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
>> >>>> CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF
>> >>>> CommonFiles\Adobe\Acrobat\ActiveX\pdfshell
>> >>>>
>> >>>> I'm guessing these files/folders must be corrupt. The system tells
>> >>>> me I
>> >>>> don't have permission to delete but I have full administrator access
>> >>>> on
>> >>>> some
>> >>>> of the files and on others I am unable to change the permissions.
>> >>>> Does
>> >>>> anyone
>> >>>> have any ideas on how I can delete these? I have a fairly new Sony
>> >>>> laptop
>> >>>> with Vista Home Premium and don't really want to take my machine
>> >>>> back
>> >>>> to a
>> >>>> full recovery. Any advice? Is it worth the cost of calling Microsoft
>> >>>> support?
>> >>>>
>> >>>> Thanks,
>> >>>>
>> >>>> Linda
>> >>
>> >>
>> >
>> > >>
>>
>>