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Old 11-08-2007   #2 (permalink)
Hal Hostetler [MVP P/I]


 
 

Re: Uninstall problem - uninstall not recognized by system

That's probably a Windows Installer error, I suspect the uninstall didn't
run correctly and damaged the installation. I think this utility will help:

http://support.microsoft.com/kb/290301
Description of the Windows Installer CleanUp Utility

The utility does NOT uninstall the program, it it removes all installation
records from Windows Installer so that a program can be re-installed to fix
the damage, then uninstalled correctly.

Hal
--
Hal Hostetler, CPBE -- hhh@xxxxxx
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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"KarenA" <KAREN.FRAKES@xxxxxx> wrote in message
news:eZ4fZ4lIIHA.4592@xxxxxx
Quote:

> I recently uninstalled a program in order to install a new version. The
old
Quote:

> version no longer shows up in my programs list (from the start button &
then
Quote:

> programs). However it still shows up on the Control panel page used to
> install or uninstall programs. When I try to install the new version of
the
Quote:

> program I want - a drop down box appears stating that the old version
still
Quote:

> exists and must be uninstalled in Windows Control panel. When I then go to
> the control panel to try to uninstall for the second time I receive the
> error message ""The specified module could not be found". So it seems
that
Quote:

> the first uninstall did indeed uninstall the program - but it still shows
up
Quote:

> on the control panel. Any ideas??
>

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