This is a common problem...
1. On the Start menu, click "All Programs".
2. Click "Accessories".
3. Right-click "Command Prompt" and choose "Run as Administrator" from
the shortcut menu.
4. When the User Account Control dialog appears, click Continue.
5. At the command prompt type the following:
regsvr32 vbscript.dll
6. Press Enter on your keyboard.
7. A message should appear stating "DllRegisterServer in vbscript.dll
succeeded."
8. Click OK and try installing iTunes or QuickTime again.
"Denise" <Denise@xxxxxx> wrote in message
news:EF730FE4-B10F-4F0A-B98E-D129F0567B0A@xxxxxx
Quote:
> I hope someone can help...everytime I try to install this program for
> Vista I
> get the following error message
>
> "The installer has encountered an unexpected error installing this
> package.
> This may indicate a problem with this package. The error code is 2738."
>
> I get the same error if I go tp programs and click repair or uninstall.
>
> Please help so my daughter can use her IPOD and get misic from ITunes!
>
> Thanks so much!
> Denise