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Old 11-25-2007   #4 (permalink)
Joe Morris


 
 

Re: Order 64bit Installation Media - Not working for *Retail* lice

"megatron-uk" <megatronuk@xxxxxx> wrote:

[attempting to use the get-a-64-bit-distribution offer from Microsoft]
Quote:

>
> I select my shipping destination (UK) and then enter my Product Key and
> confirm the security image on the next page - I get the 'please wait' page
> for a few seconds and then it returns me to the Product Key / Security
> image
> page with the addition of the error as shown above.
Ouch. Since I can't set up a corresponding test, all I can suggest is that
you call the UK number for (alleged) customer service:

United Kingdom
Phone: 08082341460
Toll (English, French, German): +49 5241 999 727

E-mail: Vista-am@xxxxxx

and see if a miracle happens.

For what it's worth, I've seen a couple of postings in the MS newsgroups for
Vista from other users who have tried to order 64-bit media (for Business,
IIRC, and not for the N version) and who have run into the same useless
fall-down-go-boom error message.

I've installed the 64-bit kit (Enterprise flavor) on a couple of machines
but since several of our critical apps don't yet support Vista in any form I
can't do a real comparison between 32 and 64 bits for our real-world
environment.

Good luck!

Joe Morris


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