"Joe Morris" wrote:
Quote:
> "megatron-uk" <megatronuk@xxxxxx> wrote:
>
> [attempting to use the get-a-64-bit-distribution offer from Microsoft] Quote:
> >
> > I select my shipping destination (UK) and then enter my Product Key and
> > confirm the security image on the next page - I get the 'please wait' page
> > for a few seconds and then it returns me to the Product Key / Security
> > image
> > page with the addition of the error as shown above.
>
> Ouch. Since I can't set up a corresponding test, all I can suggest is that
> you call the UK number for (alleged) customer service:
>
> United Kingdom
> Phone: 08082341460
> Toll (English, French, German): +49 5241 999 727
>
> E-mail: Vista-am@xxxxxx
>
> and see if a miracle happens.
>
> For what it's worth, I've seen a couple of postings in the MS newsgroups for
> Vista from other users who have tried to order 64-bit media (for Business,
> IIRC, and not for the N version) and who have run into the same useless
> fall-down-go-boom error message.
>
> I've installed the 64-bit kit (Enterprise flavor) on a couple of machines
> but since several of our critical apps don't yet support Vista in any form I
> can't do a real comparison between 32 and 64 bits for our real-world
> environment.
>
> Good luck!
>
> Joe Morris Well I called Microsoft this morning and spoke to a very helpful lady on the
alternate media customer support line and she has explained that there are
some problems with the online system at the moment and they are not sure when
it will be fixed. She was able to take my product key and do a manually
replacement media order for me though, so I am very happy!
Regards
John