I'll give that a try and let you know what happens.
"Carey Frisch [MVP]" wrote:
Quote:
> Turn-off power to your HP OfficeJet 6310. Then download
> the Vista software (HP Full Feature Software and Driver):
> http://h10025.www1.hp.com/ewfrf/wc/s...119598&lang=en
>
> Install the HP software package, then turn on power to your
> HP OfficeJet 6310 when prompted to do so.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Shell/User
>
> ---------------------------------------------------------------
>
> "Seekingoz" wrote:
>
> I have a new Sony VAIO laptop with Vista loaded and an HP Officejet 6310
> All-In-One printer which I bought after I couldn't load the printer drivers
> for my old HP inkjet. (So much for that Apple commercial where PC says "Just
> buy a new printer"!)I have a separate, Vista-specific, install disk for the
> new printer. I get through the entire install and then, when I'm asked to
> install the printer drivers, this is the error message I get:
>
> WINDOWS FOUND DRIVER SOFTWARE FOR YOUR DEVICE BUT ENCOUNTERED AN ERROR WHILE
> ATTEMPTING TO INSTALL IT. THE VOLUME FOR A FILE HAS BEEN EXTERNALLY ALTERED
> SO THAT THE OPENED FILE IS NO LONGER VALID.
>
> There are no error codes and no place to ask for help. I've been on the
> phone for hours with Sony and have sent dozens of emails to HP and nobody
> knows what to do about this. The only references I've seen to this volume
> problem doesn't seem to relate to install printer drivers and are several
> years old.
>
> I've been working on this for more than a week (including the purchase of
> this new printer) and I'm about to pull my hair out! Help!