I've done all these steps a half-dozen times, including uninstalling each
time and deleting the icons. I've made sure I wasn't connected until I was
prompted. I've even gotten a new USB cable. The only thing I haven't tried is
running it as the administrator. I'll try that, but I have a strong feeling
that's not going to help. It's just not seeing the printer drivers.
Am I going to have to pay to talk to somebody at Microsoft to get this
problem fixed? Can it be fixed?
Thanks for all your help.
"huwyngr" wrote:
Quote:
> How is the printer connected to the VISTA computer? USB or Ethernet?
>
> Did you uninstall any HP software previously installed
>
> This document tells you how to uninstall the HP software:
>
> http://h10025.www1.hp.com/ewfrf/wc/d...2196&lc=en&cc=
> us&dlc=en&os=2093&product=1119598&lang=en
>
> and this one tells you how to install:
>
> http://h10025.www1.hp.com/ewfrf/wc/d...9419&lc=en&cc=
> us&dlc=en&os=2093&product=1119598&lang=en
>
> If it is connected by USB you need to install the software before you
> plug the USB cable from the printer into the PC and only connect it
> when the installation software tells you to, or you reach Finish.
>
> I also find it sometimes helpful to install the software using Run as
> Administrator (right mouse click on the downloaded software exe file
> and select Run as Administrator from the context menu.
>
> Just a reminder -- if you are going to try any further installation,
> first uninstall what is on the PC including deleting any Printer icons
> in the Printers folder.
>
> Note also that the Home versions of VISTA do not contain the Fax & Scan
> utility of Windows but any in your AIO may work or be made to work.
>
> You may want to have a browse through the documents linked to at:
>
> http://h10025.www1.hp.com/ewfrf/wc/s...=us&dlc=en&pro
> duct=1119598&os=2093&lang=en
>
> I've just been looking at the pdf file Setup Guide and if you don't
> have your copy I suggest you download it:
>
> http://h10032.www1.hp.com/ctg/Manual/c00633795.pdf
>
> Good luck!
>
>