On Tue, 4 Dec 2007 12:17:00 -0800, johnstonkw wrote:
Quote:
> I upgrade to Norton 360 after the free trial expired on my new laptop. The
> program downloads and installs but when the configuration begins 360 keeps
> getting "stuck" on the initial quick scan, usually on the C:\windows\winsxs
> folder (I do not know what this is and I cannot delete it). I get a Microsoft
> error that says "Symantec Services Framework" has stopped working and another
> Norton error that tells me to restart. After the restart it does the same
> thing, never ending. Symantec has been of no help besides telling me to
> delete things and reinstall, which I have done several times already. Can
> someone please help me. I also did a clean boot and then I can't get Norton
> 360 to start at all. If you have a fix please walk me through it. I am not
> that computer savvy.
The retail version of Norton can play havoc with your pc. Uninstall it
using Norton's own uninstall tool
http://service1.symantec.com/SUPPORT...05033108162039
and get a refund
As suggested on the site, you may wish to print out the directions before
proceeding.
Or
http://www.majorgeeks.com/Norton_Rem...NRT_d4749.html
If the Norton removal tool doesn't work satisfactory use this:
Revo Uninstaller Freeware - Remove unwanted programs and traces easily
http://www.revouninstaller.com/
and/or
RegSeeker
http://www.hoverdesk.net/freeware.htm
RegSeeker will remove all associated detritus (registry keys,files and
folders) from any application. I found this application user friendly and
very effective but suggest *not* to use the 'Clean the Registry' option.
Click onto 'Find in registry' and in the 'Search for' box type *Norton*;
The pertinent registry keys can then be safely deleted (just in case,
ensure that the 'Backup before deletion' is checked). Repeat the task by
typing in the Search for' box *Symantec*. You can then go on search and
remove associated files as well.
Then use NTREGOPT to compact the registry; Follow instructions.
http://www.larshederer.homepage.t-online.de/erunt
--
Never take life seriously; Nobody gets out alive anyway