BDS <BDS@xxxxxx> wrote:
Quote:
>I'm brand new to Windows Live OneCare (just installed it today). Running on
>Vista 32. Executing my very first system scan and that has been running for
>seven hours and still has my external drive to get to -- NAV would only take
>about 45 minutes for a complete scan of the same system. What have I done
>wrong???
Carey has provided the direction to visit the forums for OneCare, but even
better would be to contact support.
OneCare does perform a deep scan and it can take several hours, but there have
suddenly been lots of reports of very lengthy scans, so I suspect that there is
a problem with the engine or definitions file. On the other hand, it is possible
that you have other active protection (antivirus/antispyware) enabled or
leftover after an uninstall before you installed OneCare, which would cause
OneCare to scan very slowly due to a conflict.
How to reach support -
http://forums.microsoft.com/WindowsO...21771&SiteID=2
If it fails to validate your subscription, select the option that you are using
a trial or beta copy and you can proceed to email support without validation
once you've signed in.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx