Hello Alan. My problem is ongoing and seems to be common: I have a 32 bit
Vista Ultimate os and my hp deskjet F380 will work as long as I do not stop
the printer in midprint, or run out of paper, (another stop in midprint). For
some reason I worked out that I could go to HP and download the software from
their website, but first have to click on internet tools, then clear temp
files. Next, I download the F380 software onto my hard drive. I'm good to go
again, until the printer is stopped/ not stopped as in finished printing, but
just stopped mid print.
Before I did all the downloading from the website, I tried using uploading
the software I got with the printer, but that no longer works. My drivers
always show up as current when I do the online HP assessment. Do you know if
HP has a current disc? I bought my printer in the fall of this year.
Thanks for your ear.
mayjacks
"Alan Morris [MSFT]" wrote:
Quote:
> For those people who already have the fix that I sent you please note you
> need to save the file. I suppose most of the people who did get the GPD
> file for their printer will only see this after installing SP1. Hopefully
> HP Support will have a deployable solution by the time SP1 is widely
> released.
>
> Thanks for pointing this out Jerry
>
> From: W L
> Sent: Monday, December 10, 2007 9:02 AM
> To: Alan Morris
> Subject: RE: HP 7410
>
>
>
> Yes, It is the case you mentioned. The GPD in SP1 beta must have newer time
> stamp and we could not fix this in Vista SP1 due to it is not reaching the
> bar. Thanks.
>
>
>
> From: Alan Morris
> Sent: Saturday, December 08, 2007 10:12 AM
> To: W L
> Subject: FW: HP 7410
>
>
>
> I assume the faulty GPD file in SP1 has a new date and replaces the good
> one.
>
>
>
> From: Gerald Barber
>
> Sent: Saturday, December 08, 2007 4:16 AM
> To: Alan Morris
> Subject: RE: HP 7410
>
>
>
> Alan,
>
>
>
> I just wanted to let you know that the HP duplex printing bug rears its ugly
> head again when you install the latest SP1 beta for Vista. This is the first
> SP1 beta that I had access to through MSDN so I don't know if it was present
> in earlier beta's. You'd think by now HP and/or Microsoft would have
> straightened this out.
>
>
>
> Also for some reason, the software needed to send feedback on the beta will
> not install on my computer this morning so I cannot send an official report
> to Microsoft about this. Is there some way you can pass this information on?
> Thanks.
>
>
>
> Jerry
>
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>