Sorry I'm not much of a setup guy. What files are missing?
Did you scan the network using Add Printer? Did this find the network
device?
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.
"Mac" <Mac@xxxxxx> wrote in message
news:EBBA0CDC-2F03-48BD-9DDA-83BFFF07FD15@xxxxxx
Quote:
> Hi Allan, I have added the error message that we get when installed the
> printer CD. It was labled as install for Vista. We called HP and after 1
> hour
> of them trying to help us, they said that MS Vista has two files missing
> from
> the operating system and that they have encounter this issue with others
> before. Any help or sugestions would be wonderful?
>
> Description
> Windows encountered a problem while installing device drivers for your
> Unknown Device
>
> Problem signature
> Problem Event Name: PnPDriverInstallError
> Architecture: x86
> Win32 error: 000005B4
> Inf name: hpohsla.inf
> Driver Package hash: ae43713ffc3d3e779f2f10fe201dccc479470872
> DDInstall section name: hpo81003.gpd.NT.6.0
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 4105
>
> Files that help describe the problem
> DMI76F.tmp.log.xml
> oem43.inf
> minidump.mdmp
> memory.hdmp
> setupapi.dev.log
>
>
>
> "Alan Morris [MSFT]" wrote:
> Quote:
>> is the setup application failing or some other service?
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Mac" <Mac@xxxxxx> wrote in message
>> news:2758AEAB-511C-4A9C-89BB-905DF45B25AC@xxxxxx Quote:
>> > We keep getting a Fatal Error when installing the HP wireless
>> > printer.We
>> > are
>> > working with the CD that HP supplied specially for Vista.
>> >
>> > The install gets close to finishing that then we get the message of a
>> > Fatal
>> > Error. Does anyone have a solution to this, or help so that we can get
>> > the
>> > printer and software loaded up and working?
>> >
>> > thanks
>>
>>
>>