Are you connected by parallel cable or USB? If USB direct into the PC's
USB port or via a hub?
1 - Are you using the alternate driver that HP refers to:
http://h10025.www1.hp.com/ewfrf/wc/d...8478&lc=en&cc=
us&dlc=en&product=75045&os=2093&lang=en
Deskjet 3820 [use] Deskjet 970cse
2 - Are there any documents listed in the Print Queue?
3 - Have you gone through the troubleshooting procedure in this
document:
http://h10025.www1.hp.com/ewfrf/wc/d...3712&lc=en&cc=
us&dlc=en&product=75045&os=2093&lang=en
HP All-in-One, Deskjet, and Photosmart Printers - Print Jobs are Stuck
In the Print Queue in Windows Vista and Do Not Print with USB Printers
4 - Have you downloaded and run the Printer Diagnostic Utility at:
http://h10025.www1.hp.com/ewfrf/wc/s...c=en&cc=us&dlc
=en&product=75045&lang=en
HP Printing Diagnostic Utility 12-2007 1.0 - 621.89k
5 - If all else fails try installing the XP Full Featured software:
http://h10025.www1.hp.com/ewfrf/wc/s...=en&cc=us&dlc=
en&product=75045&lang=en
HP DeskJet Full Feature software/driver: For USB or parallel cable
03-2003 7.1.0.0 - 20.73M