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Old 01-16-2008   #5 (permalink)
kcmon


 
 

Re: The page failed to load - Network and Sharing Center


I have finally figured this one out after months and months of having
this issue. I have a Dell XPS M1710 so your mileage may vary.

One day in August, I no longer saw the network icon on the task tray.
If I went to the Network and Sharing Center, I got a blank page with the
"The page failed to load" error on it. It didn't matter to me much as I
used the WiFi more then anything and the Connect To window still worked
as did my WiFi card.

Fast forward to today. I finally got tired of searching the Internet
for a solution and not getting a real answer. So I ran sfc /SCANNOW on
my system. In reading 'How to analyze the log file entries that the
Microsoft Windows Resource Checker (SFC.exe) program generates in
Windows Vista'
(http://support.microsoft.com/default...b;en-us;928228) I found
that it encountered an error on a particular file.

2008-01-16 10:49:05, Info XXX 000000dc [SR] Cannot
repair member file [l:18{9}]"QUTIL.DLL" of
Microsoft-Windows-NetworkAccessProtection-Common, Version =
6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral in the store, hash
mismatch

So I followed the 'Some Windows Vista functions may not work, or
Windows Vista may stop responding'
(http://support.microsoft.com/kb/929833) on the QUTIL.DLL file that the
error indicated. My laptop has a Recovery partition on the hard drive
that happened to contain the QUTIL.DLL file, so using the above KB
entry, I copied the file over to my Windows installation and rebooted.

When the system came back up, I had a network icon on my task tray.
When I opened up the Network and Sharing Center, I now see the correct
information.

I hope this information helps everyone that is experiencing this
issue.

Korey


--
kcmon
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