it sounds like the print spooler service is not running.
--
Alan Morris
Windows Printing Team
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"Paul H" <paulnospam@xxxxxx> wrote in message
news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx
Quote:
>I am currently running Vista Home Premium x64. I have a HP PSC 1610 and a
>Samsung ML-4600 printer, both of which were working ok with vista until
>recently. When switching either of the printers on, vista prompted that it
>was installing new devices, even through they had been previously installed
>and working ok. Each time vista says that it cannot find the drivers and
>prompts me to use the drivers that were supplied. I have downloaded the
>latest vista compatible drivers from the manufacturers website, but it
>still does not recognise the printer and says installation failed. Both
>printers have now disappeared from the printers control panel.
>
> Any help would be appreciated
>
> Paul