You will need the system setup files that fix the problem
Call Microsoft for the QFE. There is not a charge for this bug fix.
This will fix the issue when the printer manufacturer model page only
contains a few models. I think another symptom is the USB device will not
automatically install inbox drivers.
Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"
http://support.microsoft.com/kb/937187
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.
"Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
news:AE7E1AD1-FD9E-4ADA-99A5-E6F6503F997E@xxxxxx
Quote:
> Unless I am missing something on that link you provided it says the
> drivers are built into Vista and gives no link to download them.
>
> "Chuck" <cdkuder@xxxxxx> wrote in message
> news:%23rOqt$5WIHA.4808@xxxxxx Quote:
>>I assume that the laptop has OEM vista installed, and is likely a non HP
>> laptop.
>> If so, you may find that some of the printer drivers found on the retail
>> versions are missing.
>> (At least, this has been a common problem in the past.)
>> The URL below should get you to the correct page to select and download
>> the
>> needed drivers.
>> http://h10025.www1.hp.com/ewfrf/wc/s...&lang=en&cc=us
>>
>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>> news:AF175F6F-6FA0-4B31-B3BF-70B665233317@xxxxxx Quote:
>>> Hello.
>>>
>>> I am trying to get a Vista Laptop to print to a XP desktop. It appears
>>> instead of setting it up as a network printer, I install as local
>>> printer
>>> and use UNC naming(\\computername\printername) to connect to the
>>> printer.
>>> The problem I have it that Vista isn't consistent in it's add a printer
>>> wizard or there is something wrong with this laptop.
>>>
>>> On my Vista Ultimate when I go to add a printer I get a list of
>> manufactures Quote:
>>> and models. On this laptop with Vista Business, the wizard looks the
>>> same
>>> but never shows the list of manufactures or models. I have a choice of
>>> 'window update' or 'have disk'. Since there is no disk for an HP
>>> printer
>>> for Vista I choose 'window update', but it only has 5 Deskjet printers
>>> and
>>> none are the one I have (920c). I have installed two of the drives from
>>> this location and can get the printer to send a blank piece of paper
>> (which Quote:
>>> is good, it shows I have the connection to the network printer), I just
>> have Quote:
>>> the wrong driver.
>>>
>>> 1. Tell me if this will work. Install the printer locally, then try the
>>> local port to connect to the printer and let it use the drivers it used
>>> to
>>> install it locally? OR
>>>
>>> 2. Insert my Vista Ultimate DVD when it asks if I have the disk and make
>> it Quote:
>>> search the DVD for the driver. I guess I could do the same with the
>> current Quote:
>>> install as the drivers have to be there somewhere, don't they?
>>>
>>> Appreciate any help to get this printer online.
>>>
>>> Thanks.
>>>
>>> ..Chip..
>>>
>>>
>>
>> >