Yeah, the list of printers is empty. I shall give Microsoft a call in the
morning to get the bug fix.
Many Thanks for your help
Paul
"Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
news:%23LkVg0FXIHA.1208@xxxxxx
Quote:
> Is the list of printers empty on the manufacture model page? If that's
> the case you need to get the system setup files that address this issue.
>
>
> Call Microsoft for the QFE. There is not a charge for this bug fix.
>
> This will fix the issue when the printer manufacturer model page only
> contains a few models. I think another symptom is the USB device will not
> automatically install inbox drivers.
>
>
>
> Error message when you try to install a new hardware device in Windows
> Vista: "Windows encountered a problem installing the driver software for
> your device"
>
> http://support.microsoft.com/kb/937187
>
>
>
>
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Paul H" <paulnospam@xxxxxx> wrote in message
> news:A1D8A555-2D8C-45B3-B846-AD019DD43E42@xxxxxx Quote:
>> Checked and was working ok. Tried stopping and restarting but printer
>> still not recognised.
>>
>> Paul
>>
>>
>> "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
>> news:umlvTuTWIHA.3556@xxxxxx Quote:
>>> it sounds like the print spooler service is not running.
>>>
>>> --
>>> Alan Morris
>>> Windows Printing Team
>>> Search the Microsoft Knowledge Base here:
>>> http://support.microsoft.com/search/?adv=1
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> "Paul H" <paulnospam@xxxxxx> wrote in message
>>> news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx
>>>>I am currently running Vista Home Premium x64. I have a HP PSC 1610 and
>>>>a Samsung ML-4600 printer, both of which were working ok with vista
>>>>until recently. When switching either of the printers on, vista
>>>>prompted that it was installing new devices, even through they had been
>>>>previously installed and working ok. Each time vista says that it
>>>>cannot find the drivers and prompts me to use the drivers that were
>>>>supplied. I have downloaded the latest vista compatible drivers from
>>>>the manufacturers website, but it still does not recognise the printer
>>>>and says installation failed. Both printers have now disappeared from
>>>>the printers control panel.
>>>>
>>>> Any help would be appreciated
>>>>
>>>> Paul
>>>
>>> >> >
>