Thanks Alan. I have requested this hot fix.
You say I can call and then you had a link to the hot fix. Will I get
something different if I call?
I am not getting any error messages, just no drives to install this printer.
Is this still the correct fix?
Thanks.
...Chip..
"Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
news:%23hBN$sFXIHA.5984@xxxxxx
Quote:
> You will need the system setup files that fix the problem
>
>
>
> Call Microsoft for the QFE. There is not a charge for this bug fix.
>
> This will fix the issue when the printer manufacturer model page only
> contains a few models. I think another symptom is the USB device will not
> automatically install inbox drivers.
>
>
>
> Error message when you try to install a new hardware device in Windows
> Vista: "Windows encountered a problem installing the driver software for
> your device"
>
> http://support.microsoft.com/kb/937187
>
>
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
> news:AE7E1AD1-FD9E-4ADA-99A5-E6F6503F997E@xxxxxx Quote:
>> Unless I am missing something on that link you provided it says the
>> drivers are built into Vista and gives no link to download them.
>>
>> "Chuck" <cdkuder@xxxxxx> wrote in message
>> news:%23rOqt$5WIHA.4808@xxxxxx Quote:
>>>I assume that the laptop has OEM vista installed, and is likely a non HP
>>> laptop.
>>> If so, you may find that some of the printer drivers found on the retail
>>> versions are missing.
>>> (At least, this has been a common problem in the past.)
>>> The URL below should get you to the correct page to select and download
>>> the
>>> needed drivers.
>>> http://h10025.www1.hp.com/ewfrf/wc/s...&lang=en&cc=us
>>>
>>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>>> news:AF175F6F-6FA0-4B31-B3BF-70B665233317@xxxxxx
>>>> Hello.
>>>>
>>>> I am trying to get a Vista Laptop to print to a XP desktop. It appears
>>>> instead of setting it up as a network printer, I install as local
>>>> printer
>>>> and use UNC naming(\\computername\printername) to connect to the
>>>> printer.
>>>> The problem I have it that Vista isn't consistent in it's add a printer
>>>> wizard or there is something wrong with this laptop.
>>>>
>>>> On my Vista Ultimate when I go to add a printer I get a list of
>>> manufactures
>>>> and models. On this laptop with Vista Business, the wizard looks the
>>>> same
>>>> but never shows the list of manufactures or models. I have a choice of
>>>> 'window update' or 'have disk'. Since there is no disk for an HP
>>>> printer
>>>> for Vista I choose 'window update', but it only has 5 Deskjet printers
>>>> and
>>>> none are the one I have (920c). I have installed two of the drives
>>>> from
>>>> this location and can get the printer to send a blank piece of paper
>>> (which
>>>> is good, it shows I have the connection to the network printer), I just
>>> have
>>>> the wrong driver.
>>>>
>>>> 1. Tell me if this will work. Install the printer locally, then try
>>>> the
>>>> local port to connect to the printer and let it use the drivers it used
>>>> to
>>>> install it locally? OR
>>>>
>>>> 2. Insert my Vista Ultimate DVD when it asks if I have the disk and
>>>> make
>>> it
>>>> search the DVD for the driver. I guess I could do the same with the
>>> current
>>>> install as the drivers have to be there somewhere, don't they?
>>>>
>>>> Appreciate any help to get this printer online.
>>>>
>>>> Thanks.
>>>>
>>>> ..Chip..
>>>>
>>>>
>>>
>>> >> >
>