You need to install the setup fix. The issue you are experiencing is not a
printing issue even though what you first notice were no print drivers, all
drivers included in Vista on the machine are impacted.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.
"Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
news:5B7182E5-330B-4C67-8B31-2569ADA5D4CF@xxxxxx
Quote:
> Its gets better. I download that hot fix (have not installed it yet).
> There are more problems. This operating systems appears to be missing ALL
> drivers. I tried to install the printer locally last night, it went to
> Windows Update (where it could not find the driver). This morning while
> trying something else I found on the MS KB, (kbprint KB158356). I inserted
> two different thumb drives and it won't install those either, again it
> just wants to go to Windows Update where it didn't find the drivers. XP
> has the drivers for both of these thumb drives (I just used them yesterday
> at work with no problem). The only time I ever had to download a driver
> for 1 of these thumb drives when I was using it with WIN98!
>
> Can I do a repair like I could with XP? Can I use MY Vista Ultimate DVD
> to repair this Vista Business installation? Doesn't the DVD have ALL
> versions on it?
>
> Thanks.
>
> ..Chip..
>
>
> "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
> news:%23hBN$sFXIHA.5984@xxxxxx Quote:
>> You will need the system setup files that fix the problem
>>
>>
>>
>> Call Microsoft for the QFE. There is not a charge for this bug fix.
>>
>> This will fix the issue when the printer manufacturer model page only
>> contains a few models. I think another symptom is the USB device will
>> not
>> automatically install inbox drivers.
>>
>>
>>
>> Error message when you try to install a new hardware device in Windows
>> Vista: "Windows encountered a problem installing the driver software for
>> your device"
>>
>> http://support.microsoft.com/kb/937187
>>
>>
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>> news:AE7E1AD1-FD9E-4ADA-99A5-E6F6503F997E@xxxxxx Quote:
>>> Unless I am missing something on that link you provided it says the
>>> drivers are built into Vista and gives no link to download them.
>>>
>>> "Chuck" <cdkuder@xxxxxx> wrote in message
>>> news:%23rOqt$5WIHA.4808@xxxxxx
>>>>I assume that the laptop has OEM vista installed, and is likely a non HP
>>>> laptop.
>>>> If so, you may find that some of the printer drivers found on the
>>>> retail
>>>> versions are missing.
>>>> (At least, this has been a common problem in the past.)
>>>> The URL below should get you to the correct page to select and download
>>>> the
>>>> needed drivers.
>>>> http://h10025.www1.hp.com/ewfrf/wc/s...&lang=en&cc=us
>>>>
>>>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>>>> news:AF175F6F-6FA0-4B31-B3BF-70B665233317@xxxxxx
>>>>> Hello.
>>>>>
>>>>> I am trying to get a Vista Laptop to print to a XP desktop. It
>>>>> appears
>>>>> instead of setting it up as a network printer, I install as local
>>>>> printer
>>>>> and use UNC naming(\\computername\printername) to connect to the
>>>>> printer.
>>>>> The problem I have it that Vista isn't consistent in it's add a
>>>>> printer
>>>>> wizard or there is something wrong with this laptop.
>>>>>
>>>>> On my Vista Ultimate when I go to add a printer I get a list of
>>>> manufactures
>>>>> and models. On this laptop with Vista Business, the wizard looks the
>>>>> same
>>>>> but never shows the list of manufactures or models. I have a choice
>>>>> of
>>>>> 'window update' or 'have disk'. Since there is no disk for an HP
>>>>> printer
>>>>> for Vista I choose 'window update', but it only has 5 Deskjet printers
>>>>> and
>>>>> none are the one I have (920c). I have installed two of the drives
>>>>> from
>>>>> this location and can get the printer to send a blank piece of paper
>>>> (which
>>>>> is good, it shows I have the connection to the network printer), I
>>>>> just
>>>> have
>>>>> the wrong driver.
>>>>>
>>>>> 1. Tell me if this will work. Install the printer locally, then try
>>>>> the
>>>>> local port to connect to the printer and let it use the drivers it
>>>>> used to
>>>>> install it locally? OR
>>>>>
>>>>> 2. Insert my Vista Ultimate DVD when it asks if I have the disk and
>>>>> make
>>>> it
>>>>> search the DVD for the driver. I guess I could do the same with the
>>>> current
>>>>> install as the drivers have to be there somewhere, don't
>>>>> they?
>>>>>
>>>>> Appreciate any help to get this printer online.
>>>>>
>>>>> Thanks.
>>>>>
>>>>> ..Chip..
>>>>>
>>>>>
>>>>
>>>>
>>> >>
>> >