Thanks for giving the all clear. If Microsoft sent any kind of survey with
the hotfix could you please fill out any forms and say that the hotfix
addressed the issue.
Sorry for getting you off track by suggesting a call to MS. I never have
to get QFEs since I can go straight the person who fixed the problem (and
generally wrote the problem code as well).
Was the process fairly straight forward? Just an email request?
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.
"Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
news:A496EEFA-82C4-41CA-AE75-89A8BD75F10B@xxxxxx
Quote:
> THANK YOU! That was the answer. Installed that hotfix and those two
> items and I am sure allot more fell into place. I was able to install one
> of my network printers with no problem at all, and it installed both of my
> thumb drives!
>
> Thanks again!
>
> ..Chip..
>
> "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
> news:OKGn1meXIHA.5784@xxxxxx Quote:
>> You need to install the setup fix. The issue you are experiencing is not
>> a printing issue even though what you first notice were no print drivers,
>> all drivers included in Vista on the machine are impacted.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>> news:5B7182E5-330B-4C67-8B31-2569ADA5D4CF@xxxxxx Quote:
>>> Its gets better. I download that hot fix (have not installed it yet).
>>> There are more problems. This operating systems appears to be missing
>>> ALL drivers. I tried to install the printer locally last night, it went
>>> to Windows Update (where it could not find the driver). This morning
>>> while trying something else I found on the MS KB, (kbprint KB158356). I
>>> inserted two different thumb drives and it won't install those either,
>>> again it just wants to go to Windows Update where it didn't find the
>>> drivers. XP has the drivers for both of these thumb drives (I just used
>>> them yesterday at work with no problem). The only time I ever had to
>>> download a driver for 1 of these thumb drives when I was using it with
>>> WIN98!
>>>
>>> Can I do a repair like I could with XP? Can I use MY Vista Ultimate DVD
>>> to repair this Vista Business installation? Doesn't the DVD have ALL
>>> versions on it?
>>>
>>> Thanks.
>>>
>>> ..Chip..
>>>
>>>
>>> "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
>>> news:%23hBN$sFXIHA.5984@xxxxxx
>>>> You will need the system setup files that fix the problem
>>>>
>>>>
>>>>
>>>> Call Microsoft for the QFE. There is not a charge for this bug fix.
>>>>
>>>> This will fix the issue when the printer manufacturer model page only
>>>> contains a few models. I think another symptom is the USB device will
>>>> not
>>>> automatically install inbox drivers.
>>>>
>>>>
>>>>
>>>> Error message when you try to install a new hardware device in Windows
>>>> Vista: "Windows encountered a problem installing the driver software
>>>> for
>>>> your device"
>>>>
>>>> http://support.microsoft.com/kb/937187
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Alan Morris
>>>> Windows Printing Team
>>>> Search the Microsoft Knowledge Base here:
>>>> http://support.microsoft.com/search/?adv=1
>>>>
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>>>> news:AE7E1AD1-FD9E-4ADA-99A5-E6F6503F997E@xxxxxx
>>>>> Unless I am missing something on that link you provided it says the
>>>>> drivers are built into Vista and gives no link to download them.
>>>>>
>>>>> "Chuck" <cdkuder@xxxxxx> wrote in message
>>>>> news:%23rOqt$5WIHA.4808@xxxxxx
>>>>>>I assume that the laptop has OEM vista installed, and is likely a non
>>>>>>HP
>>>>>> laptop.
>>>>>> If so, you may find that some of the printer drivers found on the
>>>>>> retail
>>>>>> versions are missing.
>>>>>> (At least, this has been a common problem in the past.)
>>>>>> The URL below should get you to the correct page to select and
>>>>>> download the
>>>>>> needed drivers.
>>>>>> http://h10025.www1.hp.com/ewfrf/wc/s...&lang=en&cc=us
>>>>>>
>>>>>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>>>>>> news:AF175F6F-6FA0-4B31-B3BF-70B665233317@xxxxxx
>>>>>>> Hello.
>>>>>>>
>>>>>>> I am trying to get a Vista Laptop to print to a XP desktop. It
>>>>>>> appears
>>>>>>> instead of setting it up as a network printer, I install as local
>>>>>>> printer
>>>>>>> and use UNC naming(\\computername\printername) to connect to the
>>>>>>> printer.
>>>>>>> The problem I have it that Vista isn't consistent in it's add a
>>>>>>> printer
>>>>>>> wizard or there is something wrong with this laptop.
>>>>>>>
>>>>>>> On my Vista Ultimate when I go to add a printer I get a list of
>>>>>> manufactures
>>>>>>> and models. On this laptop with Vista Business, the wizard looks
>>>>>>> the same
>>>>>>> but never shows the list of manufactures or models. I have a choice
>>>>>>> of
>>>>>>> 'window update' or 'have disk'. Since there is no disk for an HP
>>>>>>> printer
>>>>>>> for Vista I choose 'window update', but it only has 5 Deskjet
>>>>>>> printers and
>>>>>>> none are the one I have (920c). I have installed two of the drives
>>>>>>> from
>>>>>>> this location and can get the printer to send a blank piece of paper
>>>>>> (which
>>>>>>> is good, it shows I have the connection to the network printer), I
>>>>>>> just
>>>>>> have
>>>>>>> the wrong driver.
>>>>>>>
>>>>>>> 1. Tell me if this will work. Install the printer locally, then try
>>>>>>> the
>>>>>>> local port to connect to the printer and let it use the drivers it
>>>>>>> used to
>>>>>>> install it locally? OR
>>>>>>>
>>>>>>> 2. Insert my Vista Ultimate DVD when it asks if I have the disk and
>>>>>>> make
>>>>>> it
>>>>>>> search the DVD for the driver. I guess I could do the same with the
>>>>>> current
>>>>>>> install as the drivers have to be there somewhere, don't they?
>>>>>>>
>>>>>>> Appreciate any help to get this printer online.
>>>>>>>
>>>>>>> Thanks.
>>>>>>>
>>>>>>> ..Chip..
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>> >>
>> >