"Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
news:OCMXVdrXIHA.5816@xxxxxx
Quote:
> Thanks for giving the all clear. If Microsoft sent any kind of survey
> with the hotfix could you please fill out any forms and say that the
> hotfix addressed the issue.
No survery in the email.
Quote:
>
> Sorry for getting you off track by suggesting a call to MS. I never have
> to get QFEs since I can go straight the person who fixed the problem (and
> generally wrote the problem code as well).
>
> Was the process fairly straight forward? Just an email request?
Yes, the email contains a password good for 7 days, just click on the
supplied link, download the files then double click to get the proocess
going put in the password when asked ( cut & paste)
it installs, reboots (installing the updates) and your done.
Thanks again.
...Chip..
Quote:
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
> news:A496EEFA-82C4-41CA-AE75-89A8BD75F10B@xxxxxx Quote:
>> THANK YOU! That was the answer. Installed that hotfix and those two
>> items and I am sure allot more fell into place. I was able to install
>> one of my network printers with no problem at all, and it installed both
>> of my thumb drives!
>>
>> Thanks again!
>>
>> ..Chip..
>>
>> "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
>> news:OKGn1meXIHA.5784@xxxxxx Quote:
>>> You need to install the setup fix. The issue you are experiencing is
>>> not a printing issue even though what you first notice were no print
>>> drivers, all drivers included in Vista on the machine are impacted.
>>>
>>> --
>>> Alan Morris
>>> Windows Printing Team
>>> Search the Microsoft Knowledge Base here:
>>> http://support.microsoft.com/search/?adv=1
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>>> news:5B7182E5-330B-4C67-8B31-2569ADA5D4CF@xxxxxx
>>>> Its gets better. I download that hot fix (have not installed it yet).
>>>> There are more problems. This operating systems appears to be missing
>>>> ALL drivers. I tried to install the printer locally last night, it
>>>> went to Windows Update (where it could not find the driver). This
>>>> morning while trying something else I found on the MS KB, (kbprint
>>>> KB158356). I inserted two different thumb drives and it won't install
>>>> those either, again it just wants to go to Windows Update where it
>>>> didn't find the drivers. XP has the drivers for both of these thumb
>>>> drives (I just used them yesterday at work with no problem). The only
>>>> time I ever had to download a driver for 1 of these thumb drives when I
>>>> was using it with WIN98!
>>>>
>>>> Can I do a repair like I could with XP? Can I use MY Vista Ultimate
>>>> DVD to repair this Vista Business installation? Doesn't the DVD have
>>>> ALL versions on it?
>>>>
>>>> Thanks.
>>>>
>>>> ..Chip..
>>>>
>>>>
>>>> "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
>>>> news:%23hBN$sFXIHA.5984@xxxxxx
>>>>> You will need the system setup files that fix the problem
>>>>>
>>>>>
>>>>>
>>>>> Call Microsoft for the QFE. There is not a charge for this bug fix.
>>>>>
>>>>> This will fix the issue when the printer manufacturer model page only
>>>>> contains a few models. I think another symptom is the USB device will
>>>>> not
>>>>> automatically install inbox drivers.
>>>>>
>>>>>
>>>>>
>>>>> Error message when you try to install a new hardware device in Windows
>>>>> Vista: "Windows encountered a problem installing the driver software
>>>>> for
>>>>> your device"
>>>>>
>>>>> http://support.microsoft.com/kb/937187
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Alan Morris
>>>>> Windows Printing Team
>>>>> Search the Microsoft Knowledge Base here:
>>>>> http://support.microsoft.com/search/?adv=1
>>>>>
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>>>>> news:AE7E1AD1-FD9E-4ADA-99A5-E6F6503F997E@xxxxxx
>>>>>> Unless I am missing something on that link you provided it says the
>>>>>> drivers are built into Vista and gives no link to download them.
>>>>>>
>>>>>> "Chuck" <cdkuder@xxxxxx> wrote in message
>>>>>> news:%23rOqt$5WIHA.4808@xxxxxx
>>>>>>>I assume that the laptop has OEM vista installed, and is likely a non
>>>>>>>HP
>>>>>>> laptop.
>>>>>>> If so, you may find that some of the printer drivers found on the
>>>>>>> retail
>>>>>>> versions are missing.
>>>>>>> (At least, this has been a common problem in the past.)
>>>>>>> The URL below should get you to the correct page to select and
>>>>>>> download the
>>>>>>> needed drivers.
>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/s...&lang=en&cc=us
>>>>>>>
>>>>>>> "Charles Shapiro" <cshapiro2@xxxxxx> wrote in message
>>>>>>> news:AF175F6F-6FA0-4B31-B3BF-70B665233317@xxxxxx
>>>>>>>> Hello.
>>>>>>>>
>>>>>>>> I am trying to get a Vista Laptop to print to a XP desktop. It
>>>>>>>> appears
>>>>>>>> instead of setting it up as a network printer, I install as local
>>>>>>>> printer
>>>>>>>> and use UNC naming(\\computername\printername) to connect to the
>>>>>>>> printer.
>>>>>>>> The problem I have it that Vista isn't consistent in it's add a
>>>>>>>> printer
>>>>>>>> wizard or there is something wrong with this laptop.
>>>>>>>>
>>>>>>>> On my Vista Ultimate when I go to add a printer I get a list of
>>>>>>> manufactures
>>>>>>>> and models. On this laptop with Vista Business, the wizard looks
>>>>>>>> the same
>>>>>>>> but never shows the list of manufactures or models. I have a
>>>>>>>> choice of
>>>>>>>> 'window update' or 'have disk'. Since there is no disk for an HP
>>>>>>>> printer
>>>>>>>> for Vista I choose 'window update', but it only has 5 Deskjet
>>>>>>>> printers and
>>>>>>>> none are the one I have (920c). I have installed two of the drives
>>>>>>>> from
>>>>>>>> this location and can get the printer to send a blank piece of
>>>>>>>> paper
>>>>>>> (which
>>>>>>>> is good, it shows I have the connection to the network printer), I
>>>>>>>> just
>>>>>>> have
>>>>>>>> the wrong driver.
>>>>>>>>
>>>>>>>> 1. Tell me if this will work. Install the printer locally, then
>>>>>>>> try the
>>>>>>>> local port to connect to the printer and let it use the drivers it
>>>>>>>> used to
>>>>>>>> install it locally? OR
>>>>>>>>
>>>>>>>> 2. Insert my Vista Ultimate DVD when it asks if I have the disk and
>>>>>>>> make
>>>>>>> it
>>>>>>>> search the DVD for the driver. I guess I could do the same with
>>>>>>>> the
>>>>>>> current
>>>>>>>> install as the drivers have to be there somewhere, don't they?
>>>>>>>>
>>>>>>>> Appreciate any help to get this printer online.
>>>>>>>>
>>>>>>>> Thanks.
>>>>>>>>
>>>>>>>> ..Chip..
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>> >> >
>