G'day Dwarf,
Yes, that is where I did find the number which I entered in my request form
to MS, and which was rejected on the basis that it is invalid!
Anyway, today after 5 days of searching for an answer to my original
problem, ie. "unable to install downloaded updates", I have found the
solution and I will post the findings under the heading of Windows Updates!
Thanks my friend for trying to help! :-))))
"Dwarf" wrote:
Quote:
> Hi hansh,
>
> The product ID can be found if you click 'View computer details' in the
> 'Welcome Center'. If you don't have this available, then click on the start
> orb and type 'welcome center' into the search box and press enter. At the
> bottom of this screen, under 'Windows activation', is the number you require.
> I notice that you use Firefox and there is nothing wrong in that, but some
> updates assume that you use IE7 and will only install correctly if you do
> indeed use this browser. Try changing temporarily to this browser and see if
> you can successfully download and install these updates. You can check the
> status of these updates by downloading and installing the latest version of
> the 'Belarc Advisor', link given below.
> Dwarf
>
> http://www.belarc.com/free_download.html
>
> "hansh" wrote:
> Quote:
> > I posted the following in the Windows Update forum but received no responses:
> >
> > "Using H/Premium and tried to update 14 (incl. 6 critical) patches last week.
> > All showed as "successful" and I thought that's fine.
> > Got back again yesterday and my computer tells me that I have 16 updates
> > waiting for me, which, when I inspected them, included the 14 which I did
> > last week.
> > I looked at INSTALLED UPDATES and sure enough NONE had installed last week.
> >
> > I have now downloaded these 14 updates to my desktop, and I have tried to
> > install them from there but failed as well. Again they show "successful" in
> > 'update history' but don't show up under INSTALLED updates.
> >
> > Has anyone seen a similar problem and found a quick fix???
> >
> > I would really like to have an answer because it is driving me crazy.
> >
> > I am the sole user of this computer and have UAC turned off!
> > I am also using Firefox as my main browser. "
> >
> > So, I tried to send an e-mail to MS support and was asked for the "Product
> > ID". Followed the instructions and typed the product ID as shown in CP
> > "System" but received the following automated response:
> >
> > "The product ID number you entered is not valid or is not in the correct
> > format. Please enter a valid product ID number and try again. Make sure the
> > product ID number is of the form: 12345-XXX-7654321-98765."
> >
> > I know that I have a genuine registered CD, what can I do about it or where
> > else can I find the Product ID number?
> >
> > There are several numbers on the CD case but non look like the type or
> > format that is requoired to ask for assistance.
> >
> > Pleaser help as soon as possible. THANKS!