Thanks for the suggestion. I run only Trend Micro Internet Security and never
have used another virus/spyware program. (I turned off Microsoft's security.)
Symantec came on the computer, but I removed it right away. Following up on
your suggestion, I cleaned my registry and then manually removed any mention
of Symantec or Norton. (They never remove cleanly.) I'll let you know if it
continues to happen. I hope this does it!
"Heather1995" wrote:
Quote:
> I've had the same problem, and mine even begins when I first turn the
> computer on. It boots up VERY slowly, and when I try to open internet
> explorer, or any other programs that I have on my computer they either won't
> open, or after a couple of minutes they lock up and say "Not Responding".
> When I ctrl-alt-del the same thing happens...black screen and then the same
> error message. After extensive research on the web, with suggestions such as
> replacing your entire hard drive (and since I got my computer a month ago,
> definitely not feasible), I found a suggestion that actually worked for me.
> I had an antivirus software installed which included spyware software, and
> then I also added another spyware software as well, figuring that what one
> didn't catch, another would. Apparently there is some sort of software
> conflict in having both these programs together, even if they don't run at
> the same time. I uninstalled the second spyware program, rebooted, and now
> my computer is as fast as it was the first day I got it, and the cntl-alt-del
> works normally.