bcpc43

my hp is 1 month old and the backup and restore pgm has been getting a
catastrophic error with a code 0x8000fff when I backup to C:\. If I go to a
cd it works fine. I was able to do backups up until 6 days ago. I have
spent 3 days with hp and they all have different options to try but none
which work. The error code seems to be used for a lot of things but I
haven't found any help for the B&R pgm. Any help is appreciated.