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lily325 · 02-10-2008

Last friday,my sister was using the computer,she had just opened a game and the computer crashed,there was no way to shut it down or restart it...we waited for a while and since it didnt work we had to push the start button,after it restarted it showed the message that gives you the safemode options and the normal option,I chose normal,it started fine,until it showed the welcome center,the one where all the options are as well as the antivirus then it crashed again

I pushed the button one more time and then I started it in safemode,it went perfect,I ran antivirus and it found nothing,so I went back to normal mode,but it crashed...pushed the button again and then I got the "startup files damaged" screen and supposedly it fixed them,but it crashed again...

I decided to go into safemode and restore it to the day before,everything went fine,but it crashed again after restarting..

so far,it´s been through the "startup damaged files fixing" numerous times and I have restored it to previous points twice...

yesterday,after one of many tries,it restarted fine and my sister even managed to burn a files backup cd...then it crashed!

weird thing is we didnt install anything,no software,no hardware,the last software had been installed about 10 days ago and wasnt even running at the moment of the crash...

I guess I will just have to return it to the original configuration...that´s the advice I got from hp customer helpers...but thing is,there is still a lot of stuff I need to backup,I tried to do it in safe mode,but when I open the cd burner software,roxio,it tells me the drives are unavailable...someone told me that happens in safemode...so...

how do I backup in safe mode?? is it possible??

I did ask the hp guy and he told me he couldnt give me information about backup because basically they are not responsible for file backup....

02-10-2008	#1 (permalink)
lily325 Home Premium 64 1 posts	Vista crashes,how to backup in safemode? Last friday,my sister was using the computer,she had just opened a game and the computer crashed,there was no way to shut it down or restart it...we waited for a while and since it didnt work we had to push the start button,after it restarted it showed the message that gives you the safemode options and the normal option,I chose normal,it started fine,until it showed the welcome center,the one where all the options are as well as the antivirus then it crashed again I pushed the button one more time and then I started it in safemode,it went perfect,I ran antivirus and it found nothing,so I went back to normal mode,but it crashed...pushed the button again and then I got the "startup files damaged" screen and supposedly it fixed them,but it crashed again... I decided to go into safemode and restore it to the day before,everything went fine,but it crashed again after restarting.. so far,it´s been through the "startup damaged files fixing" numerous times and I have restored it to previous points twice... yesterday,after one of many tries,it restarted fine and my sister even managed to burn a files backup cd...then it crashed! weird thing is we didnt install anything,no software,no hardware,the last software had been installed about 10 days ago and wasnt even running at the moment of the crash... I guess I will just have to return it to the original configuration...that´s the advice I got from hp customer helpers...but thing is,there is still a lot of stuff I need to backup,I tried to do it in safe mode,but when I open the cd burner software,roxio,it tells me the drives are unavailable...someone told me that happens in safemode...so... how do I backup in safe mode?? is it possible?? I did ask the hp guy and he told me he couldnt give me information about backup because basically they are not responsible for file backup....
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