"StephenB" <sboots@xxxxxx> wrote in message
news:cfelo3dicgr9956ijft56s041jl9fal212@xxxxxx
| Quote: |  | |
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> Joe" <abc@xxxxxx> wrote:
> | Quote: | | | |
>>
>>"StephenB" <sboots@xxxxxx> wrote in message
>>news:f2kio35bc9tt7omqtdeh1ag12a6le1gr83@xxxxxx | Quote: | | | |
>>> "Joe" <abc@xxxxxx> wrote:
>>>
>>>>When I click on Change One Care Settings- then, if I click on, for
>>>>example,
>>>>"Learn More about Tune-up"- it attempts to load an online help system,
>>>>which
>>>>invariable, doesn't work. I noticed this several months ago and the
>>>>problem
>>>>is still there, or, is it just me?
>>>>
>>>>Joe
>>> What is your default web browser?
| | | | | >>
>>
>>IE V7. Not only does that web site not work, but I have a tough time even
>>closing the window. I can also try it with another computer running XP
>>with
>>IE V6x.
>>
>>The problem is persistent- I noticed it when I first installed One Care
>>months ago and several times since then, including a minute ago. I have no
>>problem with any other web sites with my current configuration.
>>
>>Joe | | | | | >
> I just tried it on a Vista machine and it launched IE7 and brought me to
> http://help.live.com/help.aspx?mkt=e...ject=onecarev2 and the topic
> for
> "Run tune-up" via a rather convoluted link. You can see the exact entry by
> typing Tune-up in the search box at the above link. It appears as if the
> OneCare
> link uses a redirect to go directly to a specific topic. You'll note that
> going
> to the topic manually does not change the displayed URL for the Help
> Topic, so I
> can't link to it directly. So, it would appear that something is blocking
> your
> redirect.
> -steve
> --
> Stephen Boots
> MVP Windows Live
> Windows Live OneCare Forum Moderator
> sboots@xxxxxx | |
| | |
Steve, that link works- but when I click on the Tune Help within the
program- it goes to:
http://help.live.com/help.aspx?proje...enut&mkt=en-US
then it freezes up- showing part of the help screen- the outline of it but
not the menu items on the left.
I don't think I've done anything to my IE7 to cause the problem- it works
perfectly well with all other web sites. I presume some other people must
have this problem too.
So, I made a shortcut on my desktop to your link above and I can use that
for the time being.
Joe